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A Guide for Additional Passwords for Applications in Cloud Mail


In addition to your default Cloud Mail login, you can use other passwords unique to different devices and apps. The following are the benefits of this method:

  • The client's access to particular Cloud Mail features might be restricted. This increases the user's security.
  • View the devices and clients for which you have configured passwords in the Cloud Mail settings.
  • You can prohibit client access and erase credentials when a device is lost.

You have the following choices:

  • For each app, create a unique password.
  • Show or remove the passwords for any open applications.

Application Password Use Guidelines

  1. Log in to your email via mail.domain.ext. (Replace domain.ext with your actual domain)
  2. Click the Gear icon on the upper right corner and choose All Settings.
    Gear Icon All Settings
  3. Click Security on the left pane and select the Application Passwords section.
    Security Application Password
  4. Click the Application drop-down menu located on the Application Passwords page.
    Add Password Choose an Application
  5. Select the application that you want to password-protect.
    Choose Password Application
  6. By filling in the desired name in the Password Name area, you can give this password a name.
  7. After that, select the option labeled Add new password.
    Add New Password
  8. Your screen will display a message with the automatically generated password and username. To sign in to the chosen app, use these credentials.
    Password Created

Important: The password will only be presented once; thus, it is strongly recommended that you note it. The password disappears as soon as you shut the window.

  1. Select the Delete icon from Existing Password next to the password for the app you want to remove.
    Delete Password Application
  2. When the message appears, click the Delete option to confirm the deletion.
    Delete Password Pop-up

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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