What is the Bluehost backup policy? What kinds of backups are available?
We do offer complimentary backups for our customers. They are created on a daily, weekly, and monthly basis. These backups are not guaranteed in any way. We highly recommend that all Bluehost customers create and manage their own backups.
Bluehost does not offer redundant or mirrored backups. Bluehost will run courtesy backups at our discretion. Any backups that Bluehost runs are in addition to our Terms of Service and are not guaranteed. Customers are encouraged to run periodic backups through the provided cPanel. Bluehost recommends that you store such backups off-site on your local system. Backups are kept for a maximum of 30 days. Backups older than 30 days will be overwritten with a newer backup. The customer's responsibility is to download a backup before it is overwritten if the customer wishes to keep that copy of their data.
Note: Bluehost assumes no responsibility for failed backups, lost data, or data integrity. Bluehost is unable to create automatic backups for sites above 30 gigabytes in size. You may create your own copies using SSH/Shell Access. Backups may be permanently deleted if the payment fails on your account and the account is expired. It is the sole responsibility of the customer to make and keep copies of their data, and Bluehost will not attempt to keep data (including backups) of accounts that have been expired or deleted.
For help with SSH/Shell commands, SSH Commands. To learn how to enable SSH/Shell access on your account, see: SSH Access.
For beginners, you can refer to this article Intro to FTP. It is used to transfer files and folders between your local machine (desktop) and your hosting account.
For more information on creating or restoring from a backup, check out Codeguard or Jetpack.
If you need further assistance, feel free to contact us via Chat or Phone:
- Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
- Phone Support -
- US: 888-401-4678
- International: +1 801-765-9400
You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.