How to Use Ask Blu: Your AI Chatbot Support

Ask Blu is your AI chatbot support built to make your experience smoother, faster, and more personalized. Whether you're troubleshooting an issue, searching for help articles, or simply need guidance, Ask Blu is here to assist—24/7.

With Ask Blu, you can:

• Troubleshoot common issues with step-by-step guidance
• Find relevant help articles tailored to your query
• Get smart recommendations based on your needs
• Connect with a live agent when additional support is needed

Let Blu simplify your support journey—one question at a time.

• How to Start Using Blu
• Using Blu's Features
• Providing Feedback on Blu's Responses
• Copying Blu's Responses
• Clearing the Chat
• Summary
   

How to Start Using Blu

To begin, click the "Ask Blu" button at the bottom-right corner of your Account Manager. You can also access Blu from the top menu.

Once Blu opens, you'll see a friendly welcome message asking how it can help. Just type your question into the chat box.

Using Blu's Features

• Tooltips
• Getting Help with Specific Issues
• Broad or Vague Questions

Tooltips

Hover over icons in the chat window to see helpful tooltips like:

• Timestamp – when the message was sent

  
   

• Minimize Chat – hide the chat temporarily

  
   

• Start Over – reset the conversation

  
   

Getting Help with Specific Issues

Blu provides step-by-step instructions and links to helpful resources based on your query.

Broad or Vague Questions

If your question is unclear, Blu will ask for more details and suggest topics to guide you.

Example:

“Can you tell me more about what you're looking for? Here are a few options to get started…”

Providing Feedback on Blu's Responses

• Positive Feedback
• Negative Feedback

Positive Feedback

1. Review Blu's response.
2. Click the Like button.

   
    

3. (Optional) Share why the response helped.

   
    

4. Click Submit to send your feedback.
5. You'll see a confirmation: "Thanks for your feedback!"

Negative Feedback

1. Review Blu's response.
2. Click the Dislike button.

   
    

3. Select a reason (e.g., Not helpful, Too generic, Not clear, Not relevant).
4. (Optional) Add comments in the Tell us more… box.

   
    

5. Click Submit.
6. Blu will respond: "Thanks for your feedback! I'm sorry that I didn't solve your issue."
7. You'll be offered the option to chat with a live agent.

   
    

Copying Blu's Responses

Need to save Blu's reply? Click the copy icon next to the message. It will change to a checkmark for 5 seconds to confirm it's copied.

Clearing the Chat

Want to start fresh?

1. Click Start Over to reset the conversation.

   
    

2. You'll see a pop-up:

   “Would you like to clear your conversation? Message history will be lost.”

3. Choose:
   • CANCEL – to keep the current chat
   • YES – to clear and begin a new conversation

   
    

Summary

Blu is designed to make your support experience faster, smarter, and more personalized. Whether you're troubleshooting an issue, exploring help articles, or just need quick guidance, Blu is here to assist you every step of the way. You can start a conversation, copy helpful responses, provide feedback, and even escalate to a live agent—all within a few clicks.