How to Apply Canadian Tax Exemption
On August 1, 2024, we will start collecting Canadian indirect taxes for all orders in compliance with Canadian Tax requirements. If your business has a valid Goods and Services Tax (GST)/ Harmonized Sales Tax (HST) number with the Canada Revenue Agency or a valid Quebec Sales Tax (QST) number with Revenu Quebec, you can update your Account Manager so that we will not be required to collect sales tax on your orders.
Adding Tax Exemption
Follow the steps below to add your GST/HST or QST number in your Account Manager.
- Once logged in, click your user profile icon in the upper right corner of the Account Manager, and select My Profile.
- Click the EDIT button in the Profile section.
- Enter your GST/HST number in the Tax Certificate Number field, then click the SAVE button.
- If your province is Quebec, you can add federal exemption or the GST/HST number, as well as the QST number, and then click the SAVE button.
Note: The State Tax Certificate Number field will only appear if your province is Quebec.
If you need further assistance, feel free to contact us via Chat or Phone:
- Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
- Phone Support -
- US: 888-401-4678
- International: +1 801-765-9400
You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.