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Billing Prefix Changes

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Starting in December 2022, Bluehost and Newfold Digital (formerly Endurance International Group) will change how our invoices appear on your Billing Statements. This update is necessary to ensure a more consolidated image regarding how charges are displayed on your bank statements for a better understanding of our billing processes.

Simply put, before, you may have seen:

("EIG") + Bluehost URL + Bluehost Phone Number.

Now, when reviewing your card statements, you will see:

("WEB") + Bluehost URL + Bluehost Phone Number.

Who will this affect?:

This will impact all Bluehost customers.

What is happening?:

Newfold Digital and Bluehost align how your payments appear on your account statements to alleviate unrecognizable transactions.

Why is this happening?:

Since NewFold Digital is Bluehost's Parent Company, WEB is responsible for the billing and transaction information, so your statements will now reflect this. 

What Should I do? 

Since this change will happen on the back end of the billing, you need to continue using your account services with an active payment method, and when the next billing occurs, you should see the changes reflect on your statements.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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