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Email Application Setup: BlackBerry OS

Blackberry Support provides setup instructions for all of their operating systems. Check out Setup email using advanced integration on BlackBerry 7 OS and earlier smartphones for more information.

You can also view our general email settings in Email Application Setup or view settings specific to your account in your Email Manager. 


Email Setup for BlackBerry 6 or 7 OS

  1. On the home screen, click the Setup icon.
  2. Select Email Accounts.
  3. Select Internet Mail Account
  4. Select Other
  5. On the Email Setup screen, enter your email address and password, then click Next
  6. Blackberry will attempt to set up your account automatically. If you get an error stating your username and password are incorrect, select, I will provide the settings, then click Next. 
  7. Select POP/IMAP
  8. Enter the following information: 
    • Email server: mail.example.com, replacing example.com with your domain name. 
    • User name: your complete email address.
  9. Click Next, and you're done!

Email Setup for Blackberry v5 OS

  1. On the home screen, click the Setup icon.
  2. Select Email Settings.
  3. Select Other
  4. On the Email Setup screen, enter your email address and password, then click Next
  5. Blackberry will attempt to set up your account automatically. If you get an error stating your username and password are incorrect, select, I will provide the settings, then click Next. 
  6. Select POP/IMAP
  7. Enter the following information: 
    • Email server: mail.example.com, replacing example.com with your domain name. 
    • User name: your complete email address.
  8. Click Next, and you're done!

Troubleshooting

If you create an email address with the same name as your cPanel user name, there can be a major conflict.

When you set up an account on BIS, it asks for only two things, e-mail address, and password, and tries to guess the rest. Now, normally this is fine because it'll fail and ask for the real information. Still, because the email and username both exist, if the passwords are the same, Blackberry will accept that this data is correct and sync the phone with the account's default e-mail address instead of the email address.

The fix for this is straightforward: give Blackberry a false password. When it cannot authenticate, it will ask you if you want to "Re-enter account information" or "Enter the settings manually."

  1. Click Enter Settings Manually.
  2. Select "I will provide the settings to add this email account."
  3. Finally, enter the full IMAP information for your account.
    • Email server: mail.example.com, replacing example.com with your domain name. 
    • User name: your complete email address.
  4. Click Next.

This will cause BIS to sync with the proper account.

Note: In the new Blackberry OS, this is not the case, and this fix may not apply to the newer OS. However, this is something to try if you're stumped.