Email Management: Account-Level Email Filters | Bluehost Support
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Email Management: Account-Level Email Filters

Email filters follow strict logic to block unwanted messages from reaching your inbox. They can be set for an individual email account or all of your email accounts. Follow the steps below to set up a filter.

Before proceeding to the instruction below, please take note that Legacy accounts will feature a horizontal navigation bar at the top of the screen, while Bluerock account users will see a vertical navigation menu on the left-hand side of the screen. To learn more, please see Rock vs. Legacy to determine which steps to follow.

Create an Email Filter


  1. Log in to your Bluehost control panel
  2. Click the Advanced tab from the side navigation menu to the left.
  3. Click Email Filters under the Email section.
  4. Use the Filters by Users search bar to sort the specific email.
  5. Once you locate the email address, click Manage Filters


  1. Log in to your Bluehost control panel
  2. Select the email tab from the submenu at the top of your screen.
  3. Click the email filters tab.
  4. Click the new filter button.
  5. Account: Select "All email addresses" or a single address from the drop-down menu. 
  6. Filter Name: Enter a unique name to identify this filter.
  7. Click next

The Rules

Next, you're going to create a set of filter rules or if/then statements to define how your email is filtered. You can add and remove rules by clicking the + button.

When you create a filter using several operators, it may be useful to note that cPanel will always process the "and" operator before the "or" operator. As a result, email filters will be processed as follows:

  • A and B or C will be processed as (A and B) or C.
  • If you wish to create a filter such as (A or B) and (C or D), you would have to create it like so:
    (A and C) or (A and D) or (B and C) or (B and D).

Follow the steps below to continue:

  1. In the first drop-down menu, select a message characteristic. 
    • From - address from which the message was sent.
    • Subject - the subject line of the message.
    • To - address to which the message was sent.
    • Reply Address - address to which the reply will be sent.
    • Body - body or content area of the message.
    • Any Header - a header of the message.
    • Any recipient - a recipient of the message.
    • Has not been previously delivered - affects messages still in the queue for delivery.
    • Is an error message - affects error messages received from an auto-response system.
    • Spam Status - the status SpamAssassin has been conferred on the message; it begins with either "Yes."Â or "No."Â.
    • Spam Bar - the content of the Spam Bar header that SpamAssassin has generated for this message. This header contains a plus (+) sign to denote the likelihood that the message is spam; more plus signs mean the message is more likely spam.
    • Spam Score - the overall spam score assigned to the message by SpamAssassin, expressed in digits.
  2. In the next drop-down menu, select an operator. 
    • Equals - exactly match the string you define.
    • Matches regex - matches a regular expression you define.
    • Contains - contains the string you define.
    • Does not contain - does not contain the string you define.
    • Begins with - begins with the string you define.
    • Ends with - ends with the string you define.
    • Does not begin - does not begin with the string you define.
    • Does not end with - does not end with the string you define.
    • Does not match - is not equal to the string you define.
  3. In the text box, enter the characteristics to define your filter.
  4. In the Actions drop-down menu, select an action for the rule you created.
    • Discard message - destroys the incoming message with no failure notice.
    • Redirect to email - redirects the message to another email address that you specify.
    • Fail with the message - discards the message and automatically returns a specified failure notice to the sender.
    • Stop processing rules - skips all filter rules.
    • Deliver to a folder - deposits the message into a specified folder.
    • Pipe to a program - sends the incoming message to a program you have specified.
  • Finally, click Create.

For more information about configuring mail filters, check out this cPanel article.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - From our home page, click the Contact option in the top right-hand corner, then click Chat Now.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.