How to Resolve Exceeding Outbound Limits

Have you ever experienced an error message stating "Speed Limit Exceeded" when sending emails? If so, you've likely surpassed the permitted hourly limit for outbound emails. This guide will help you understand why these limits exist and what you can do if you need to send more emails than allowed.

Understanding the Hourly Email Limit

Each domain hosted on our Shared servers has its own limit of 500 outgoing emails per hour. This limit applies individually to addon domains, subdomains, and mailing lists. If more than 500 messages are sent within any given hour, the extra emails will not go through and may return to the sender as undeliverable.

Why Do "Email Speed Limit Exceeded" Errors Occur

When you try to send more than 500 emails in an hour, the server will display a “Speed Limit Exceeded” error. This limit is in place to prevent spam and keep email traffic at a normal level. If you hit this restriction, any additional emails won’t be delivered until the limit resets in the next hour.

How to Resolve This Issue

If you have a legitimate need to send more than 500 messages per hour, please contact us. Make sure to include a detailed description of the issue, and we will gladly do our best to support your needs.

If you see the "Speed Limit Exceeded" error but feel your email use is normal, it might be a sign of unauthorized activity. Check your inbox and sent messages for any strange bounce-backs or undeliverable emails that could suggest someone is sending emails without your permission.

A sudden rise in outgoing emails can be due to hacked accounts or issues with website forms. If you're not sure what's going on, reach out to support for help; they can provide an email activity report and assist you in securing your account.

Summary

The “Speed Limit Exceeded” error occurs when your domain exceeds the 500 outgoing emails per hour limit on our Shared hosting, which is designed to prevent spam and maintain server performance. If you need to send more emails, you can contact Bluehost support for assistance, but if the limit is reached unexpectedly, it’s important to check for unusual activity, such as bounce-backs or unauthorized usage, and request an email activity report to check if your account is secure.

In case you don't have a professional email for your business yet, make sure to avail an email service that matches your domain name. Bluehost Professional Email can help you get started sending secure, reliable, and trustworthy emails to your customers.