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Email Troubleshooting: Emails Suddenly Disappearing

Overview

There are several possibilities as to why your emails seem to have suddenly disappeared:



Deleted Manually

It's possible that someone logged in and deleted or moved your emails or that your email filters have moved them. Check your other folders, especially Spam and Trash.

POP Access Used

A POP3 configuration means your email will be stored locally in the email application you're using to access your mail on your computer or mobile device instead of an IMAP configuration where your emails are stored on the server. If you've set up multiple email applications (such as Outlook or Mail), your emails may have been downloaded to one of your other devices. 

To prevent this from happening, be sure to set your POP3 account to leave copies of messages on your server. In Outlook, this is found at Tools > Accounts > Edit the email account > More Settings > Advanced > check box for Leave a copy of messages on the server.

Accessing the Wrong Account

This mistake is much more common than you think. Be sure you are using your full email address for the user name when you log in. If you put your cPanel username, you will be in the wrong place.

Again, the user name you log in with must be an entire email address, like me@example.com. If you are not putting the @example.com part, then you will not see the correct inbox.

Third-Party Scripts

Some scripts, by default, use POP3 to retrieve emails from the server. It is recommended to use IMAP for retrieving your emails. You will need to consult your developer regarding the said script's setup and/or configuration(s).

For further assistance, you may contact our Chat Support or Phone Support via 888-401-4678. You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.