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Email Troubleshooting: Emails Suddenly Disappearing

There are several possibilities as to why your emails seem to have suddenly disappeared: 

Deleted Manually

It's possible that someone logged in and deleted or moved your emails, or that they've been moved by your email filters. Check your other folders, especially Spam and Trash.

POP Access Used

A POP3 configuration means your email will be stored locally, in the email application you're using to access your mail on your computer or mobile device, as opposed to an IMAP configuration where your emails are stored on the server. If you've set up multiple email applications (such as Outlook or Mail), your emails may've been downloaded to one of your other devices. 

To prevent this from happening, be sure to set your POP3 account to leave copies of messages on your server. In Outlook, this is found at Tools > Accounts > Edit the email account > More Settings > Advanced > check box for Leave a copy of messages on the server.

Accessing the Wrong Account

This mistake is much more common than you think. Be sure you are using your full email address for the user name when you login. If you put your cPanel username, you will be in the wrong place.

Again, the user name you login with must be an entire email address, like me@example.com. If you are not putting the @example.com part, then you will not see the correct inbox.

Third Party Scripts

Some scripts by default use POP3 to retrieve emails from the server. It is recommended to use IMAP for retrieving your your emails. You will need to consult your developer regarding the setup and/or configuration of said script(s).