Microsoft 365 - How to Upgrade and Downgrade a Microsoft 365 License | Bluehost Support
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Microsoft 365 - How to Upgrade and Downgrade a Microsoft 365 License

This article will walk you through the steps if you need to upgrade or downgrade your plan for a Microsoft 365 license.

Managing the account

  1. Log in to your Bluehost control panel.
  2. Once logged in, click the Email & Office tab from the left-side menu.
  3. From the Email & Office page, open Office 365 by selecting Manage.

    Note: If you're not routed to the Microsoft 365 management dashboard, please see Microsoft 365 - Logging in to Microsoft 365.

Upgrading a license

  1. Click the three dots next to the email address to show the drop-down menu and select the Upgrade License option.
  2. Select the product from the drop-down menu and put a checkmark next to the Terms of Service field. Select Add to cart and proceed to the checkout to purchase the product.
  3. After the product has been added to the account, you will need to visit the Email & Office section to assign the new license if it is not attached. Click the Assign License button.
  4. A pop-up screen will appear and select Assign License once more.
  5. Select the Assign License to an existing user option.

    You should now be able to see the upgraded license assigned to the user.


Downgrading a license

Important: Downgrading has 2 important parts - unassigning a user and billing unsubscription.

Unassigning a User

  1. First, you will need to unassign the user within the Email & Office section.

    Note: If it does not show within the Email & Office tab, this would need to be done within the partner center (please proceed to step 2).

  2. You will need to log into the Partner Center and find the user under the Users & Licenses section.
  3. Click on the user name you need to unassign the license from.
  4. You will need to uncheck the license and click submit.

    Once the license(s) have been assigned, the user in the Email & Office tab of cPanel will display the option to Assign License and the number of licenses unassigned under the Microsoft 365 Licenses title.

Billing Unsubscription

You will need to contact support to unsubscribe.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - From our home page, click the Contact option in the top right-hand corner, then click Chat Now.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.