Network Server Uptime Agreement
Server and Network uptime are dependent on a variety of issues, ranging from the activity by our clients, traffic to other sites, hardware failure, to issues like hard-drive failure and file corruption. Most issues are resolved in approximately 15 minutes. However, on extreme issues, it may take more than 15 minutes to resolve. In these extremely rare circumstances, the server may require additional time to resolve the issue. This can take several hours and, in very rare cases, as much as a day to get your server back up and running.
If you need further assistance, feel free to contact us via Chat or Phone:
- Chat Support - While you are on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
- Phone Support -
- US: 888-401-4678
- International: +1 801-765-9400
You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.