Knowledge Base
 Up to 70% off  on  WordPress  hosting for WordPress Websites and Stores!

Resellers: Configure Customer Contacts in WHM

In WHM you can specify how your customers will contact you with support requests. These requests will come from the Submit a Support Request in the Advanced section of your customer's (resold account's) cPanel.

Configuring Customer Contacts

  1. Login to your Bluehost Account Manager.
  2. Click the WHM icon.
  3. Click Configure Customer Contact, under the Support section.
  4. Choose one of the three options on how to handle the contact information

    Display Contact Information

    Here you can edit the information that is displayed when a customer uses the ContactSupport and Help links in their cPanel account.

    Submit Request to Email or URL

    1. Check the Display Contact Information option.
    2. Enter the relevant information into the "Name""URL" and "Email" fields.
    3. Check the Submit Request to Email or URL option.
    4. Choose to use either "URL""Email" or "Pipe to a program" as the actions for the support emails.
      • URL: This option would be best used if you have a ticket system or other application that you would like for your customers to use. They would be presented with the URL to click to submit the support request.
      • Email: This option will allow you to enter an email address that support requests will be sent to. You can choose which of the following information you would like included:
        • the customer’s browser
        • the customer’s domain name
        • the server’s hostname
        • the customer’s client IP
        • the customer's username

​​​​Pipe to a Program

You can use this option to pipe the request to a program. To do this you will just need to enter the path to the program.

  1. Click the "Save" button.
Did you find this article helpful?

* Your feedback is too short