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How to Suspend or Unsuspend Resold Accounts in WHM

Important: In November 2014, Bluehost announced it would no longer accept new shared Reseller hosting sign-ups. Bluehost announced a partnership with ResellerClub and recommends ResellerClub as the hosting partner of choice for Reseller hosting.

You can Suspend or Unsuspend a Resold account in WHM as a reseller. Suspending an account will disable the Resold user's cPanel account and websites. When the system stops all processes an account owns, it also stops any functions the user currently performs as a logged-in user. This may result in the user being forcefully logged out of their current session.



How to Suspend a Resold Account in WHM

Follow these steps to suspend a resold account:

  1. Log in to your Bluehost Account Manager.
  2. Click the WHM icon.
  3. Click Suspend/Unsuspend an Account listed under Account Functions.
  4. Choose the domain name or username you would like to suspend.
  5. Click the Suspend button.
Note: You may edit the suspended message using the Web Template Editor.

How to Unsuspend a Resold Account in WHM

Follow the steps below to unsuspend a resold account:

  1. Login to your Bluehost Account Manager.
  2. Click the WHM icon.
  3. Click Suspend/Unsuspend an Account listed under Account Functions.
  4. Choose the domain name or username you would like to unsuspend.
  5. Click the Unsuspend button.

Summary

You can suspend or unsuspend a resold account in WHM as a reseller. When suspending an account, you will disable the Resold user's cPanel account and websites. Moreover, the system stops all processes owned by that account, which may result in the user being forcefully logged out of their current session. Conversely, you can reactivate the cPanel account by unsuspending it. Suspending or unsuspending a resold account is straightforward and can be done in WHM.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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