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Knowledge Base

RoundCube

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We provide multiple programs to check your email online. The last of these is RoundCube.

Shared Hosting - Using RoundCube Webmail 

Checking RoundCube Webmail

  1. To begin, you will need to get logged into webmail.

    To learn more about logging in, please see How to Access Webmail.

  2. Once logged in, you will be able to see your messages.
  3. Click on the message's subject to view emails.
    • Your message is displayed with the options to reply, delete, print, and move the email.
    • These icons let you create a new email message, reply to the sender, reply to all recipients, or forward the email.
    • These icons also let you delete the email message, print it, or view its source code.

Composing New Emails

To send a new email:

  1. Click the Compose icon.
    • You can send to multiple clients by separating email addresses with a comma.
    • You can also add fields to send Carbon Copies, Blind Carbon Copies, or Reply-To addresses.
    • The email can be composed in Plain text or HTML.
  2. Once your email is ready to be sent, click the Send icon.

You can check your Sent folder to ensure the message went out.

VPS and Dedicated Servers - Installing RoundCube

Auto Installation of Roundcube for Website

  1. Log in to your Bluehost Account Manager.
  2. Once logged in, find and click the Hosting tab on the left side of your Account Manager dashboard.
  3. Choose the Hosting Package name you want to manage under the All My Hosting Packages section. 

    • If you have multiple Hosting packages on your account, click the MANAGE button on the Hosting package you want to manage.

    • If you only have a single Hosting package on your account, you will be rerouted to the Hosting Overview page. 

  4. Click on the CPANEL button under the Quick Links section.
  5. Click the Softaculous App Installer icon.
  6. You can either:
    • Find the Roundcup app by typing the name of the app iin the Search bar
      OR
    • Click the Mails> tab and then click Roundcube>.
  7. Click the Install button.
  8. Click the Quick install button and then follow the prompts to complete the installation.

Manual Installation of Roundcube for Website

  1. Download Roundcube from their website at https://roundcube.net.
  2. Extract the downloaded file onto your computer using a .tar.gz extraction program such as WinRar or WinZip
  3. Log in to your Bluehost Account Manager.
  4. Once logged in, find and click the Hosting tab on the left side of your Account Manager dashboard.
  5. Choose the Hosting Package name you want to manage under the All My Hosting Packages section. 
    • If you only have a single Hosting package on your account, you will be rerouted to the Hosting Overview page. 

    • If you have multiple Hosting packages on your account, click the MANAGE button on the Hosting package you want to manage.

  6. Click on the CPANEL button under the Quick Links section.
  7. Click the MySQL Databases link under the Databases section.
  8. Laslty, create a database name of your choice. Example: myroundcube.

    Note: it will add your Bluehost account username and underscore to the front of the database name you create. So the database name will look like username_myroundcube (write down what it's named as we will need it later.

  9. Create a username and password under the Users section of MySQL. Example: myuser.

    Note: The username will also add your Bluehost account username in front o the username you create so that it will look like username_myuser, but your password will be exactly what you typed. Write down what they are; you will need them later.

  10. In the MSQL section, there are two drop-down boxes under databases; select the database you created (username_myroundcube) and then the username you created (username_myuser), and then click the button under them that says Add User to DB.
  11. At the bottom of the MySQL section, there will be a link to PHPMYADMIN; make sure to click on it.
  12. On the left, select the database you created (username_myroundcube) in the drop-down menu.
  13. Click on the IMPORT(SQL) tab in the top middle area of the screen.
  14. Click the Browse button and browse to the folder we extracted all the files to and go into the SQL folder and click on the file mysql.initial.sql and click open.
  15. Then click the GO Button, and this will set up the database for Roundcube. Then close out of the browser.
  16. Locate the folder you just extracted and then go into the folder called config.
  17. Locate file db.inc.php.dist and rename it to db.inc.php.
  18. Locate file main.inc.php.dist and rename it to main.inc.php.
  19. Click Start on your computer, then run and type in wordpad.exe. WordPad will open.
  20. Click File, then open and browse to the db.inc.php file.

    Note: when you browse to open the file, you may need to set Files of type to All Documents.

  21. Locate the line:
    $rcmail_config['db_dsnw'] = 'mysql://roundcube:pass@localhost/roundcubemail';

    We will edit this line to put in our database info.

    Where it says "roundcube: pass," you will put in your database username and password there, but keep the colon.

    example:  username_myuser:password

    Where it says roundcubemail, you will fill in your database name there.

    example: username_myroundcube

    So it should end up looking something like this, but with your info:

    $rcmail_config['db_dsnw'] = 'mysql://username_myuser:password@localhost/username_myroundcube';
  22. Click Save and Close WordPad.
  23. Click the start, then run and type in wordpad.exe. WordPad will open again.
  24. Click File, then open and browse to the main.inc.php file.

    Note: when you browse to open the file, you may need to set Files of type to All Documents.

    Find this line:

    $rcmail_config['enable_caching'] = TRUE;

    And change the word TRUE; to FALSE;

    Find this line:

    $rcmail_config['default_host'] = '';

    Between the two single quotations, type mail.yourdomain.com

  25. Click Save and Close WordPad.
  26. FTP all of the extracted individual files to the folder on your site where you want to install Roundcube. Example (a folder named: email).

Visit the newly installed Roundcube script by visiting where it is located (example: http://www.yoursite.com/email) and log in with your full email address and password.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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