Troubleshooting: Clients in China are Unable to View my Website
We offer shared hosting. In shared hosting, we host several hundred websites on one server; those same sites will share one single IP address, referred to as a shared IP address.
- Instead of having a unique IP address for every domain, you share one IP address with all of the accounts on your server.
- The downside to a shared IP address is that some countries, like China, censor particular websites by their IP address.
- If a website they censor is on the same server as yours, and China blocks that website using the shared IP address, then your website and the hundreds of others on that server are also blocked.
- This means that any clients in China would be unable to view your site.
Getting a dedicated IP address would make your website separate by having its own unique IP address. So if the shared IP address was blocked, your site wouldn't automatically be blocked along with it.