What is a Chargeback?

A chargeback is a process by which a customer disputes a transaction with their bank or credit card provider, typically due to fraud, an error, or dissatisfaction with the product or service. When a chargeback is initiated, the funds from the transaction are reversed from the merchant’s account, Bluehost, and returned to the customer. Chargebacks are meant to protect clients from unauthorized or faulty transactions, but they can be costly for merchants, as they often involve fees and may negatively affect their reputation or ability to accept future payments.

What Happens to Your Account After a Chargeback Has Been Submitted

1. After a Chargeback has been submitted and is posted, the account will be suspended. Please note that the suspension process is unavoidable and is automated once our billing system has received the chargeback claim.
2. Clients who have submitted a chargeback have 29 days to resolve the payment conflict. On day 30, products associated with the chargeback will be deleted and will not be retrievable.
3. To have your account reactivated, you have two options. You may either choose to have the product deleted from your account or repay for the charged-back items.

What Should I Do Before Contacting My Bank to Process a Chargeback?

Bluehost is committed to delivering exceptional support to all our clients. If you believe you have been incorrectly charged for a service or have identified an unauthorized transaction, we strongly encourage you to contact our live support team for assistance. Our knowledgeable and dedicated staff are well-equipped to handle such matters and will work with you to find a fair and effective resolution.

What Should I Do if I’ve Started a Chargeback With My Bank?

If you have initiated a chargeback and require assistance with reactivating your account, please reach out to our Live Support team. Our agents are available to help you with repayment options or the removal of any unwanted products.

Summary

A chargeback occurs when a customer disputes a transaction with their bank or credit card provider, often due to fraud, error, or dissatisfaction. When initiated, the funds are reversed from the merchant (Bluehost) and returned to the customer. While chargebacks protect clients, they can be costly for merchants due to fees and reputational impact.