Resellers: Where to Log in to your Account
In November 2014 Bluehost announced that it will no longer be accepting new shared Reseller hosting signups. As part of that announcement, Bluehost announced a partnership with ResellerClub wherein Bluehost is recommending ResellerClub as the hosting partner of choice for Reseller hosting.
Where the Reseller Logs In
As a reseller, in addition to typical cPanel functionality, you have access to Web Host Manager (WHM) which allows you to manage your client's individual cPanels.
To log into your WHM account:
- Open my.Bluehost, and log in to your account.
- Click on the Reseller WHM icon.
Where your resold customer will Log in
The resold customers will only have access to a cPanel. However, the reseller does have access to each reseller's cPanel by going to either the resold customer's cPanel URL or by accessing the cPanel from the reseller WHM.
To access the cPanel by URL:
To access the cPanel from WHM:
- Go to Account Information
- Click on List Accounts
- Click on the blue cP icon next to the primary domain name on the cPanel
Issues Logging in
"You are logged in using the root or reseller password"
If this shows on the main page of cPanel, even when your client logs in, then the client's password is the same as the reseller or root owner's password. Please change your reseller WHM password to a unique password.
If this message only appears when the reseller or root user logs in from WHM (using the blue cP icon in the List Accounts tool), then this message is normal.
If the message only appears in phpMyAdmin, then this is also normal. The reseller or root owner is not allowed access to those specific cPanel tools.
The solution to this issue is that if you are the reseller or root user and want access to those tools, you will need to login to the client's cPanel directly with the actual cPanel username and password.