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Knowledge Base
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How to Access Your Reseller Account

Important: In November 2014, Bluehost announced it would no longer accept new shared Reseller hosting signups. As part of that announcement, Bluehost announced a partnership with ResellerClub wherein Bluehost is recommending ResellerClub as the hosting partner of choice for Reseller hosting.



Bluehost Reseller Account Access

As a reseller, in addition to typical cPanel functionality, you can access Web Host Manager (WHM), which allows you to manage your client's respective cPanels. Learn the steps on how to log in as a reseller.

Log into your WHM Account:

  1. Log in to your Bluehost Account Manager.
  2. Click on the Reseller WHM icon.

Where Resold Customers Log In

Resold customers will only have access to cPanel. However, a reseller can access each client's account by going to either the resold customer's cPanel URL or accessing cPanel from the reseller WHM.

To access cPanel by URL, type the following into your web browser:

  • http://resolddomain.com:2083 - replace "resolddomain.com" with the domain associated with the resold account.
  • http://resellerdomain.com:2083 - replace "resellerdomain.com" with the domain associated with the reseller account.

To access cPanel from WHM, follow these steps:

  1. Once logged into WHM, go to Account Information.
  2. Click on List Accounts.
  3. Click on the blue cP icon next to the primary domain name on cPanel.

Troubleshoot Issues with Logging In

"You are logged in using the root or reseller password."

If this shows on the main page of cPanel when your client logs in, it means that the client's password is the same as the reseller or root owner's password. Please change your reseller WHM password to a unique password.

  • If this message only appears when the reseller or root user logs in from WHM (using the blue cP icon in the List Accounts tool), then this message is normal.
  • If the message only appears in phpMyAdmin, then this is also normal. The reseller or root owner cannot access those specific cPanel tools.

The solution to this issue is to log in to the client's cPanel directly with the actual cPanel username and password if you are the reseller or root user who wants access to those tools.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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