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  • Billing Preferences

    We offer several payment options, adjustable renewal settings, and easy access to your billing history. This article covers how to update these settings and use the options to manage your billing.

  • View Billing Receipts and Payment History

    If you receive an email letting you know that you were just billed, or if you see an unfamiliar charge on your bank statement, this article will help you determine what you were charged for.

  • Cobiro: Budget & Billing

    How much are you actually paying Google? How do you set your budget? This article answers those questions among others you may have about the billing or budget aspects of your Cobiro marketing service.

  • Billing Prefix Changes

    You may notice a slight change in your next invoice. EIG stands for Endurance International Group, which is our parent company. Read more about the updates we're making, and how they might affect you.

  • Resellers: Billing Software Provided

    We have two different applications that you can use, ClientExec and WHMCS. Both are free to use, but you may only install one of them at a time. This article will explain how.

  • How To Login To Control Panel - cPanel & Billing Panel

    This article explains how to access the control panel for your account. From here, you will be able to manage your website and billing preferences in either the cPanel or Billing panel.

  • Hosting Addons: Renewal Pricing

    Several of our products are offered for a discounted introductory rate. Some addons are billed annually, whereas others have the option to be billed monthly. This article provides renewal rates.

  • Update Your Credit Card

    You may need to update your credit card if you get a new card or your current card expires. This article provides a step-by-step guide to updating your credit card information.

  • Steps to Renew Hosting

    When renewing your hosting plan, you will have the ability to enable auto-renewal, manually renew, upgrade, and downgrade your hosting package. This article will explain how to manage these billing options.

  • Password Types

    This article explains the different password types for your account.

  • How to Update Your Contact Email Address

    The contact email address on your account determines where important updates, billing notices, and more are sent. This article explains our policy on changing the contact email address.

  • Reset Account Passwords

    Whether you want to reset your password, or you've forgotten it, this article will walk you through resetting your account, billing, or hosting password and explain what to do if you have trouble doing so.

  • My Account is set up for Recurring Charges. Why am I being Contacted to Pay?

    If you have opted for recurring billing, we may be contacting you due to a failed payment attempt. This article provides a discussion of the possible reasons for recurring payments failing.

  • Tax Rates and Exemptions

    Tax is charged in accordance with local laws in each country. This article will go over the taxes we currently apply and the exemption application process. We apply VAT, GST, and US Sales tax.

  • Getting Started with Your New Account

    You have an idea; what's next? This article provides a step-by-step guide to using your new %%brandName%% account, from registering a domain to building a website that lets the world know what you're about.

  • Resellers Plans Cost Comparison

    Reseller accounts include unlimited Domains, Subdomains, cPanel accounts, MySQL databases, FTP accounts, and Email Addresses. This article lists prices for Reseller Hosting and Reseller related addons.

  • Refund Policy

    The refund policy for hosting accounts has been updated. The following changes are now in effect for all new hosting accounts created on or after 4/1/2017. This article covers our refund policy.

  • VPS & Dedicated Hosting: CodeGuard

    We are pleased to announce our new partnership with CodeGuard. Dedicated and VPS users can now take advantage of this partnership with unique plans by following the instructions in this article.

  • Microsoft 365 - How to Upgrade and Downgrade an Office 365 License

    This article will walk you through the steps you will need to upgrade or downgrade their plan for an Office 365 license.

  • Google Ads FAQ

    In summer of 2019, Google Ads will be introduced in Rock accounts. Google Ads is a marketing tool that allows you to manage Google Ads from within your account. This article answers some commonly asked questions.

  • WooCommerce Hosting Plans Cost Comparison

    WooCommerce is a plugin built for WordPress. WooCommerce packages make an excellent solution for online businesses.This article will discuss WooCommerce Hosting features and pricing.

  • Resellers: Automatic Account Creation using ClientExec

    This article explains how to automatically create accounts using ClientExec

  • Payment Types Accepted

    A common question we receive is "do you accept payment other than credit cards or Paypal?" This article discusses the payment types we will accept.

  • Optimized Hosting for WordPress (OHWP) Hosting Plans Cost Comparison

    Optimized Hosting for WordPress (OHWP) is a managed hosting service that has been tuned to run WordPress extremely fast. Built on our VPS solution, the product is bundled with a number of addons.

  • Domain WHOIS Update and Verification

    As the domain's registrar, we're required to verify accuracy in the contact information provided. This information is then included on your domain's record in the public WHOIS database, as required by ICANN.

  • Shared Web Hosting Plans Cost Comparison

    We offer a number of great products for our customers. From the business owner to the individual who desires full functionality on a small budget, we provide a complete web hosting solution.

  • Maestro: Access Levels

    Once you have purchased the hosting package, you will have access to the website and hosting account. This article provides information on the access level you will get.

  • Google AdWords

    With your hosting account comes a number of great promotional offers, one of these being an advertising credit with Google. This article will explain how to use the AdWords credit.

  • Domain Coupon

    Why does my Domain name show it will expire in only 1 year even though I paid for a three year account?

  • Google Workspace - Initial Setup Guide

    After you have purchased GSuite, you will need to set up your individual email accounts, or seats. This article will walk you through the initial setup process for a GSuite email account.

  • WordPress Access with Maestro

    You will be given a WordPress Administrator role once the site owner accepts your request. This article will explain what level of access this provides you with.

  • WordPress Pro Hosting Plans Cost Comparison

    WordPress Pro offers a valuable partnership to small business owners by providing users elevated server resources and customer support beyond what is expected in traditional shared hosting platforms.

  • How to Purchase a Dedicated IP

    An IP (Internet Protocol) address uniquely identifies a computer/server on the Internet. This article will explain how to Purchase a Dedicated IP for your account.

  • Shared WordPress Hosting

    Shared WordPress Hosting provides the same features and benefits as our Shared Hosting accounts with the added bonus of coming with WordPress pre-installed.

  • Why is my Website Suspended?

    There are several reasons why your website could potentially become suspended. This article will explain what to do if you find your website suspended for any reason.

  • Payment Sphere

    PaymentSphere from Applied Merchant Services, allows you to accept credit card payments on your website. Its the fastest and easiest way to get your money.

  • How to Contact Support

    Please have your account name, domain name, and primary email address handy when contacting support so we can assist you quickly. Need help? This article will explain how to prepare for and contact support.

  • VAT (Value Added Tax)

    How to setup VAT (Value Added Tax)

  • Managed WordPress Hosting Cost Comparison

    Managed WordPress has all the great addon features of our existing WP Pro hosting plans, but with an entirely new hosting architecture behind it.

  • How To Purchase A Hosting Package For A New Site With Maestro

    This article will show you how to initiate a new website and purchase a hosting package with Maestro.

  • New Account Experience

    I received an email that my account was migrating; when I log in, my interface looks different. Why did this change? This article will cover some commonly asked questions about the new experience.

  • Change Length of Hosting Plan

    How do I change my contract length?

  • How to Create Invoices for your Clients with Maestro

    With Maestro, you will be able to use customizable templates and built-in tools to generate and send professional invoices easily. This article walks you through the process from setup to send out.

  • Login Management

    Accessing your account is as easy as entering your domain name and password on the login screen, or clicking one of our Single Sign-On options.

  • Transfer Domain Ownership

    In addition to regulating inter-registrar transfers for general top-level domains (gTLDs), the updated policy sets new requirements for transfers between registrants. This article explains how to transfer domains.

  • Builder - How to Manage Shipping Settings

    Your Builder website will allow you to set both basic and advanced shipping management options. This article explains where you can set shipping settings to give your customers the best experience.

  • How to Reset Your Login Password

    This article provides instructions to change or update the password you use to log in to your hosting account. This password will serve as the account and hosting login passwords.

  • How To Activate Newly Registered Domain - New Domain Name Inactive

    If you have already registered and/or assigned your domain and don't notice any change, this article will cover some possible reasons your newly parked domain may not be functioning properly yet.

  • What Is Google Workspace? How To Use Google Workspace Products

    Google Workspace (formerly G Suite) for Work is a suite of web applications created by Google for businesses. Your Google Workspace account will give you access to Gmail on your preferred domain and powerful tools.

  • SiteLock: Getting Started

    This article will explain the benefits of SiteLock for small businesses along with steps to order it and get started using it. This article will also explain how to install the SiteLock Trust Seal.