We offer several payment options, adjustable renewal settings, and easy access to your billing history. This article covers how to update these settings and use the options to manage your billing.
If you receive an email letting you know that you were just billed, or if you see an unfamiliar charge on your bank statement, this article will help you determine what you were charged for.
You may notice a slight change in your next invoice. EIG stands for Endurance International Group, which is our parent company. Read more about the updates we're making, and how they might affect you.
This article explains how to access the control panel for your account. From here, you will be able to manage your website and billing preferences in either the cPanel or Billing panel.
We have two different applications that you can use, ClientExec and WHMCS. Both are free to use, but you may only install one of them at a time. This article will explain how.
How much are you actually paying Google? How do you set your budget? This article answers those questions among others you may have about the billing or budget aspects of your Cobiro marketing service.
Tax is charged in accordance with local laws in each country. This article will go over the taxes we currently apply and the exemption application process. We apply VAT, GST, and US Sales tax.
This article explains the different password types for your account.
In summer of 2019, Google Ads will be introduced in Rock accounts. Google Ads is a marketing tool that allows you to manage Google Ads from within your account. This article answers some commonly asked questions.
Accessing your account is as easy as entering your domain name and password on the login screen, or clicking one of our Single Sign-On options.
You may need to update your credit card if you get a new card or your current card expires. This article provides a step-by-step guide to updating your credit card information.
Several of our products are offered for a discounted introductory rate. Some addons are billed annually, whereas others have the option to be billed monthly. This article provides renewal rates.
Single Sign-On (SSO) is the common name for the process of signing in to your account using a different software service provider (Google, Facebook, WordPress, etc.). This article explains how to set SSO up.
When renewing your hosting plan, you will have the ability to enable auto-renewal, manually renew, upgrade, and downgrade your hosting package. This article will explain how to manage these billing options.
Whether you want to reset your password, or you've forgotten it, this article will walk you through resetting your account, billing, or hosting password and explain what to do if you have trouble doing so.
A common question we receive is "do you accept payment other than credit cards or Paypal?" This article discusses the payment types we will accept.
Domain names can be tricky to understand and manage. This article will include some of the most frequently asked questions about managing domain names. Learn about how to make the most of your name.
The contact email address on your account determines where important updates, billing notices, and more are sent. This article explains our policy on changing the contact email address.
If you have opted for recurring billing, we may be contacting you due to a failed payment attempt. This article provides a discussion of the possible reasons for recurring payments failing.
As the domain's registrar, we're required to verify accuracy in the contact information provided. This information is then included on your domain's record in the public WHOIS database, as required by ICANN.
This article explains how to automatically create accounts using ClientExec
You have an idea; what's next? This article provides a step-by-step guide to using your new %%brandName%% account, from registering a domain to building a website that lets the world know what you're about.
Two-factor authentication is ideal for anyone looking to increase their account security.
In addition to regulating inter-registrar transfers for general top-level domains (gTLDs), the updated policy sets new requirements for transfers between registrants. This article explains how to transfer domains.
Reseller accounts include unlimited Domains, Subdomains, cPanel accounts, MySQL databases, FTP accounts, and Email Addresses. This article lists prices for Reseller Hosting and Reseller related addons.
We are pleased to announce our new partnership with CodeGuard. Dedicated and VPS users can now take advantage of this partnership with unique plans by following the instructions in this article.
Why does my Domain name show it will expire in only 1 year even though I paid for a three year account?
With your hosting account comes a number of great promotional offers, one of these being an advertising credit with Google. This article will explain how to use the AdWords credit.
We offer a number of great products for our customers. From the business owner to the individual who desires full functionality on a small budget, we provide a complete web hosting solution.
A good domain name is the first step in helping people find your website or websites. You can purchase multiple domains to direct to the same site, or you can use them for additional websites.
This article explains how to prepare your domain to be transferred to a new registrar. You'll initiate the transfer itself with the gaining registrar, but there are a few things you can do to ensure the process goes smoothly.
The refund policy for hosting accounts has been updated. The following changes are now in effect for all new hosting accounts created on or after 4/1/2017. This article covers our refund policy.
How do I update my renewal settings?
How to setup VAT (Value Added Tax)
Promote us through your website to earn commission! This article answers some commonly asked questions and provides additional information and resources about our affiliate program.
This article provides instructions to change or update the password you use to log in to your hosting account. This password will serve as the account and hosting login passwords.
If you have already registered and/or assigned your domain and don't notice any change, this article will cover some possible reasons your newly parked domain may not be functioning properly yet.
goMobi is a service that makes your business easily available to mobile users with a fast and easy mobile website. This article will explain how to set up your goMobi Mobile website
This article will explain the benefits of SiteLock for small businesses along with steps to order it and get started using it. This article will also explain how to install the SiteLock Trust Seal.
There are several reasons why your website could potentially become suspended. This article will explain what to do if you find your website suspended for any reason.
An IP (Internet Protocol) address uniquely identifies a computer/server on the Internet. This article will explain how to Purchase a Dedicated IP for your account.
I received an email that my account was migrating; when I log in, my interface looks different. Why did this change? This article will cover some commonly asked questions about the new experience.
How do I change my contract length?
When you call in for help with your account, the account must be validated before our support staff can assist.
After you have purchased GSuite, you will need to set up your individual email accounts, or seats. This article will walk you through the initial setup process for a GSuite email account.
Your Builder website will allow you to set both basic and advanced shipping management options. This article explains where you can set shipping settings to give your customers the best experience.
PaymentSphere from Applied Merchant Services, allows you to accept credit card payments on your website. Its the fastest and easiest way to get your money.
Learn more about what a domain name is and how to put it to work for you.
WordPress Pro offers a valuable partnership to small business owners by providing users elevated server resources and customer support beyond what is expected in traditional shared hosting platforms.
GSuite (formerly Google Apps) for Work is a suite of web applications created by Google for businesses. Your GSuite account will give you access to Gmail on your preferred domain and powerful tools.