Billing Preferences
We offer several payment options, adjustable renewal settings, and easy access to your billing history. This article covers how to update these settings and use the options to manage your billing.
View Billing Receipts and Payment History
If you receive an email letting you know that you were just billed, or if you see an unfamiliar charge on your bank statement, this article will help you determine what you were charged for.
Billing Prefix Changes
You may notice a slight change in your next invoice. EIG stands for Endurance International Group, which is our parent company. Read more about the updates we're making, and how they might affect you.
Cobiro: Budget & Billing
How much are you actually paying Google? How do you set your budget? This article answers those questions among others you may have about the billing or budget aspects of your Cobiro marketing service.
Resellers: Billing Software Provided
We have two different applications that you can use, ClientExec and WHMCS. Both are free to use, but you may only install one of them at a time. This article will explain how.
How To Login to Control Panel - cPanel & Billing Panel
This article explains how to access the control panel for your account. From here, you will be able to manage your website and billing preferences in either the cPanel or Billing panel.
Hosting Addons: Renewal Pricing
Several of our products are offered for a discounted introductory rate. Some addons are billed annually, whereas others have the option to be billed monthly. This article provides renewal rates.
How to Renew Hosting
When renewing your hosting plan, you will have the ability to enable auto-renewal, manually renew, upgrade, and downgrade your hosting package. This article will explain how to manage these billing options.
Password Types
This article explains the different password types for your account.
How to Update Your Contact Email Address
The contact email address on your account determines where important updates, billing notices, and more are sent. This article explains our policy on changing the contact email address.
Update Your Credit Card
You may need to update your credit card if you get a new card or your current card expires. This article provides a step-by-step guide to updating your credit card information.
Reset Account Passwords
Whether you want to reset your password, or you've forgotten it, this article will walk you through resetting your account, billing, or hosting password and explain what to do if you have trouble doing so.
My Account is set up for Recurring Charges. Why am I being Contacted to Pay?
If you have opted for recurring billing, we may be contacting you due to a failed payment attempt. This article provides a discussion of the possible reasons for recurring payments failing.
Resellers Plans Cost Comparison
Reseller accounts include unlimited Domains, Subdomains, cPanel accounts, MySQL databases, FTP accounts, and Email Addresses. This article lists prices for Reseller Hosting and Reseller related addons.
Tax Rates and Exemptions
Tax is charged in accordance with local laws in each country. This article will go over the taxes we currently apply and the exemption application process. We apply VAT, GST, and US Sales tax.
VPS & Dedicated Hosting: CodeGuard
We are pleased to announce our new partnership with CodeGuard. Dedicated and VPS users can now take advantage of this partnership with unique plans by following the instructions in this article.
Getting Started with Your New Account
You have an idea; what's next? This article provides a step-by-step guide to using your new account, from registering a domain to building a website that lets the world know what you're about.
Google Ads FAQ
In summer of 2019, Google Ads will be introduced in Rock accounts. Google Ads is a marketing tool that allows you to manage Google Ads from within your account. This article answers some commonly asked questions.
WooCommerce Hosting Plans Cost Comparison
WooCommerce is a plugin built for WordPress. WooCommerce packages make an excellent solution for online businesses.This article will discuss WooCommerce Hosting features and pricing.
Resellers: Automatic Account Creation using ClientExec
This article explains how to automatically create accounts using ClientExec
Refund Policy
This article provides our refund policy.
Virtual Private Server (VPS) Hosting Plans Cost Comparison
VPS solutions are built on powerful cloud technology, using our enhanced cPanel environment with full root access to CentOS. This article explains our VPS hosting packages, pricing, and features.
Microsoft 365 - How to Upgrade and Downgrade a Microsoft 365 License
This article will walk you through the steps you will need to upgrade or downgrade their plan for an Office 365 license.
Single Sign-On
Single Sign-On (SSO) is the common name for the process of signing in to your account using a different software service provider (Google, Facebook, WordPress, etc.). This article explains how to set SSO up.
Domain WHOIS Update and Verification
As the domain's registrar, we're required to verify accuracy in the contact information provided. This information is then included on your domain's record in the public WHOIS database, as required by ICANN.
Maestro: Access Levels
Once you have purchased the hosting package, you will have access to the website and hosting account. This article provides information on the access level you will get.
Google AdWords
With your hosting account comes a number of great promotional offers, one of these being an advertising credit with Google. This article will explain how to use the AdWords credit.
WordPress Access with Maestro
You will be given a WordPress Administrator role once the site owner accepts your request. This article will explain what level of access this provides you with.
Optimized Hosting for WordPress (OHWP) Hosting Plans Cost Comparison
Optimized Hosting for WordPress (OHWP) is a managed hosting service that has been tuned to run WordPress extremely fast. Built on our VPS solution, the product is bundled with a number of addons.
Shared WordPress Hosting
Shared WordPress Hosting provides the same features and benefits as our Shared Hosting accounts with the added bonus of coming with WordPress pre-installed.
Google Workspace - Initial Setup Guide
After you have purchased Google Workspace, you will need to set up your individual email accounts, or seats. This article will walk you through the initial setup process for a Google Workspace account.
Domain Coupon
Why does my Domain name show it will expire in only 1 year even though I paid for a three year account?
Why is my Website Suspended?
There are several reasons why your website could potentially become suspended. This article will explain what to do if you find your website suspended for any reason.
How to Purchase a Dedicated IP
An IP (Internet Protocol) address uniquely identifies a computer/server on the Internet. This article will explain how to Purchase a Dedicated IP for your account.
WordPress Pro Hosting Plans Cost Comparison
WordPress Pro offers a valuable partnership to small business owners by providing users elevated server resources and customer support beyond what is expected in traditional shared hosting platforms.
Shared Web Hosting Plans Cost Comparison
We offer a number of great products for our customers. From the business owner to the individual who desires full functionality on a small budget, we provide a complete web hosting solution.
Payment Sphere
PaymentSphere from Applied Merchant Services, allows you to accept credit card payments on your website. Its the fastest and easiest way to get your money.
How to Contact Support
Please have your account name, domain name, and primary email address handy when contacting support so we can assist you quickly. Need help? This article will explain how to prepare for and contact support.
Managed WordPress Hosting Cost Comparison
Managed WordPress has all the great addon features of our existing WP Pro hosting plans, but with an entirely new hosting architecture behind it.
VAT (Value Added Tax)
How to setup VAT (Value Added Tax)
How To Cancel My Hosting Account
You can cancel your hosting account prior to renewal or afterwards for a short period. This article covers what you need to know about canceling your hosting account and how to receive your refund.
How to Purchase a Hosting Package for a New Site with Maestro
This article will show you how to initiate a new website and purchase a hosting package with Maestro.
Change Length of Hosting Plan
How do I change my contract length?
New Account Experience (Rock)
I received an email that my account was migrating; when I log in, my interface looks different. Why did this change? This article will cover some commonly asked questions about the new experience.
Builder - How to Manage Shipping Settings
Your Builder website will allow you to set both basic and advanced shipping management options. This article explains where you can set shipping settings to give your customers the best experience.
How to Create Invoices for your Clients with Maestro
With Maestro, you will be able to use customizable templates and built-in tools to generate and send professional invoices easily. This article walks you through the process from setup to send out.
Login Management
Accessing your account is as easy as entering your domain name and password on the login screen, or clicking one of our Single Sign-On options.
Payment Types Accepted
A common question we receive is "do you accept payment other than credit cards or Paypal?" This article discusses the payment types we will accept.
Transfer Domain Ownership
In addition to regulating inter-registrar transfers for general top-level domains (gTLDs), the updated policy sets new requirements for transfers between registrants. This article explains how to transfer domains.
How to Reset Your Login Password
This article provides instructions to change or update the password you use to log in to your hosting account. This password will serve as the account and hosting login passwords.
