We offer several payment options, adjustable renewal settings, and easy access to your billing history. This article covers how to update these settings and use the options to manage your billing.
How much are you actually paying Google? How do you set your budget? This article answers those questions among others you may have about the billing or budget aspects of your Cobiro marketing service.
You may notice a slight change in your next invoice. EIG stands for Endurance International Group, which is our parent company. Read more about the updates we're making, and how they might affect you.
If you receive an email letting you know that you were just billed, or if you see an unfamiliar charge on your bank statement, this article will help you determine what you were charged for.
We have two different applications that you can use, ClientExec and WHMCS. Both are free to use, but you may only install one of them at a time. This article will explain how.
This article explains how to access the control panel for your account. From here, you will be able to manage your website and billing preferences in either the cPanel or Billing panel.
This article explains the different password types for your account.
You may need to update your credit card if you get a new card or your current card expires. This article provides a step-by-step guide to updating your credit card information.
In summer of 2019, Google Ads will be introduced in Rock accounts. Google Ads is a marketing tool that allows you to manage Google Ads from within your account. This article answers some commonly asked questions.
Tax is charged in accordance with local laws in each country. This article will go over the taxes we currently apply and the exemption application process. We apply VAT, GST, and US Sales tax.
As the domain's registrar, we're required to verify accuracy in the contact information provided. This information is then included on your domain's record in the public WHOIS database, as required by ICANN.
Single Sign-On (SSO) is the common name for the process of signing in to your account using a different software service provider (Google, Facebook, WordPress, etc.). This article explains how to set SSO up.
If you have opted for recurring billing, we may be contacting you due to a failed payment attempt. This article provides a discussion of the possible reasons for recurring payments failing.
Whether you want to reset your password, or you've forgotten it, this article will walk you through resetting your account, billing, or hosting password and explain what to do if you have trouble doing so.
When renewing your hosting plan, you will have the ability to enable auto-renewal, manually renew, upgrade, and downgrade your hosting package. This article will explain how to manage these billing options.
The contact email address on your account determines where important updates, billing notices, and more are sent. This article explains our policy on changing the contact email address.
You have an idea; what's next? This article provides a step-by-step guide to using your new %%brandName%% account, from registering a domain to building a website that lets the world know what you're about.
A common question we receive is "do you accept payment other than credit cards or Paypal?" This article discusses the payment types we will accept.
This article explains how to automatically create accounts using ClientExec
Several of our products are offered for a discounted introductory rate. Some addons are billed annually, whereas others have the option to be billed monthly. This article provides renewal rates.
This article will walk you through the steps you will need to upgrade or downgrade their plan for an Office 365 license.
Reseller accounts include unlimited Domains, Subdomains, cPanel accounts, MySQL databases, FTP accounts, and Email Addresses. This article lists prices for Reseller Hosting and Reseller related addons.
Accessing your account is as easy as entering your domain name and password on the login screen, or clicking one of our Single Sign-On options.
We are pleased to announce our new partnership with CodeGuard. Dedicated and VPS users can now take advantage of this partnership with unique plans by following the instructions in this article.
In addition to regulating inter-registrar transfers for general top-level domains (gTLDs), the updated policy sets new requirements for transfers between registrants. This article explains how to transfer domains.
Why does my Domain name show it will expire in only 1 year even though I paid for a three year account?
With your hosting account comes a number of great promotional offers, one of these being an advertising credit with Google. This article will explain how to use the AdWords credit.
With Maestro, you will be able to use customizable templates and built-in tools to generate and send professional invoices easily. This article walks you through the process from setup to send out.
The refund policy for hosting accounts has been updated. The following changes are now in effect for all new hosting accounts created on or after 4/1/2017. This article covers our refund policy.
We offer a number of great products for our customers. From the business owner to the individual who desires full functionality on a small budget, we provide a complete web hosting solution.
A good domain name is the first step in helping people find your website or websites. You can purchase multiple domains to direct to the same site, or you can use them for additional websites.
If you have already registered and/or assigned your domain and don't notice any change, this article will cover some possible reasons your newly parked domain may not be functioning properly yet.
Please have your account name, domain name, and primary email address handy when contacting support so we can assist you quickly. Need help? This article will explain how to prepare for and contact support.
Promote us through your website to earn commission! This article answers some commonly asked questions and provides additional information and resources about our affiliate program.
After you have purchased GSuite, you will need to set up your individual email accounts, or seats. This article will walk you through the initial setup process for a GSuite email account.
This article explains how to prepare your domain to be transferred to a new registrar. You'll initiate the transfer itself with the gaining registrar, but there are a few things you can do to ensure the process goes smoothly.
Shared WordPress Hosting provides the same features and benefits as our Shared Hosting accounts with the added bonus of coming with WordPress pre-installed.
This article provides instructions to change or update the password you use to log in to your hosting account. This password will serve as the account and hosting login passwords.
There are several reasons why your website could potentially become suspended. This article will explain what to do if you find your website suspended for any reason.
You will be given a WordPress Administrator role once the site owner accepts your request. This article will explain what level of access this provides you with.
When you call in for help with your account, the account must be validated before our support staff can assist.
How to setup VAT (Value Added Tax)
Managed WordPress has all the great addon features of our existing WP Pro hosting plans, but with an entirely new hosting architecture behind it.
Two-factor authentication is ideal for anyone looking to increase their account security.
An IP (Internet Protocol) address uniquely identifies a computer/server on the Internet. This article will explain how to Purchase a Dedicated IP for your account.
Once you have purchased the hosting package, you will have access to the website and hosting account. This article provides information on the access level you will get.
How do I change my contract length?
I received an email that my account was migrating; when I log in, my interface looks different. Why did this change? This article will cover some commonly asked questions about the new experience.
This article will show you how to initiate a new website and purchase a hosting package with Maestro.
This article will explain the benefits of SiteLock for small businesses along with steps to order it and get started using it. This article will also explain how to install the SiteLock Trust Seal.