Bluehost Web Hosting Help

How to Request Account and/or Domain Ownership



Overview

If you are unable to validate your account, have lost your password, and are unable to receive a password reset or validation token due to the email address on file being inaccessible, you will need to reach out to our Ownership team for assistance.  

Or 

If you are attempting to make updates to the domains, contact information and do not have access to the listed registrant email address on file to accept the changes, you will need to reach out to our Ownership team for assistance.


Request Type(s)

  • Account and/or Domain Ownership Verification 
  • Change of Registrant Verification  

What documents should I attach? 

If your account and/or domain are registered in an individual person's name, please send a copy of one of the following government-issued documents matching the current individual name and address listed on file.  

  • Driver's License  
  • State ID 
  • Passport 

    Note: When sending in a passport, please include a copy of one of the following documents: utility bill (Gas, Electricity, Water), or Tax document(s) with an address.  

If the account and/or domain is registered to a business, please send a copy of one of the following government-issued documents matching the current business name and address listed on file

  • Certificate of Association (also known as Certificate of Incorporation in some states) 
  • 501(c)(3) 
  • DBA/ Fictitious Name Documentation 
  • IRS EIN Letter 
  • Business License 
  • Sales Tax Permit   
  • Articles of Dissolution 
Note: We cannot accept business documents sourced online or that are available publicly.  
Important Note: If the address listed on the government-issued ID and/or business document does not match what is currently listed on the account and/or domain, secondary documentation must be provided.

Documentation we can accept: 

  • Utility Bills (Gas, Water, Electric, Internet, or Land Line Phone) 
  • Bank Statement  

Documentation we cannot accept: 

  • Employer identification document 
  • Anything that is not in English or is not a Certified translation into English 
  • Documents sourced online/available publicly* 


Please submit your Ownership request to [email protected] and include the following information: 

  • Summary of issue 
  • Username and/or domain name 
  • The email address you wish to update on your account/domain  
  • email must be @gmail.com, @outlook.com, @aol.com, etc. 
  • email cannot be a domain-specific address (i.e., [email protected]
  • Phone number  
  • Primary document (government-issued ID and/or business document)  
For further assistance, you may contact our Chat Support or Phone Support via 888-401-4678. You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.
Knowledgebase Article 7,495 views bookmark tags:


Was this resource helpful?

Did this resolve your issue?


Please add any other comments or suggestions about this content:





Recommended Help Content

Validation Token

Validation tokens are an easy way to validate you're an authorized user.

Account Validation

When you call in for help with your account, the account must be validated before our support staff can assist.

How to Contact Support

Please have your account name, domain name, and primary email address handy when contacting support so we can assist you quickly. Need help? This article will explain how to prepare for and contact support.

Related Help Content

Password Reset

How to reset various passwords associated with your account

Resetting the Password for an Email Account

Instructions for restting your Email Account's Password through cPanel or Webmail

Domain WHOIS Update and Verification

Per ICANN, your contact information is included on the domain's record in the WHOIS database required information includes your full name, postal address, email address, and voice telephone number

How Do I Update My Contact Email Address If I Forgot My Password

Our policy on changing the contact email address.

Office 365: Temporary Password and Password Resets

How to use temporary passwords and reset the password for a user's account.

Transfer Domain Ownership

In December 2016, ICANN implemented a few amendments to their Transfer Policy. In addition to regulating inter-registrar transfers for general top-level domains (gTLDs), the updated policy sets new requirements for domain tr

How to Reset your FTP Password

How to reset the password for FTP users.

Reset a WordPress Password with phpMyadmin

This article explains how to reset a lost WordPress password using phpMyAdmin.