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Accessing the Mail Folder in Control Panel

All email boxes and messages are stored as files in folders on your account. There aren't a lot of reasons to access your mail folders directly, but it is possible.

Warning: Some email applications use the timestamp of the email files themselves to sort emails. Backing up or restoring emails improperly can change the timestamps of those files making the dates and times of emails inaccurate. If the folder or its contents are moved improperly, or if the file ownership or permissions aren't correct, mail can stop working completely. For this reason, we do not recommend changing anything in your mail folders —enter at your own risk!

Access Your Mail Folders

Follow the steps below to access your mail files and folders through your control panel:

  1. Log into your Bluehost control panel.
  2. Scroll down to the Files section and click File Manager.
  3. On the left side, navigate to the Home directory (one step up from public_html).
  4. From the list of files to the right, open the Mail folder.
  5. Find the folder named after the domain of the email account you're looking for and open it.
  6. Inside, you'll find a folder for each email account user on the domain. Open the folder for the user of the email account. For example, if looking for the [email protected] email account, you'd open the folder for example.com to find folders for the webmaster and the users for any other email accounts on that domain.
  7. Here you'll find the newcurtemp.Trash, and .Sent folders for this particular email account. These are NOT folders for user-created email accounts; they're actually folders for the system email account that uses the cPanel username.

For further assistance, you may contact our Chat Support or Phone Support via 888-401-4678. You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.