Bluehost provides 24/7 support. While we are always happy to assist our customers, we take security very seriously. As such, you will need to validate any account that you would like help with prior to any account access or troubleshooting. This article explains more about doing so using a Validation Token.
Validation tokens are an easy-to-use, secure way to validate that you're an authorized user on the account when you contact one of our support teams for assistance.