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How to Troubleshoot DNS_PROBE_FINISHED_NXDOMAIN

Getting the DNS_PROBE_FINISHED_NXDOMAIN error? That basically means your device can't find the website you're looking for. It's like trying to call someone whose phone number has been changed. But don't worry, there are a few easy fixes you can try to get back online.

The DNS_PROBE_FINISHED_NXDOMAIN error indicates that your DNS configuration was unable to resolve the website address you are attempting to access in your browser.

The NXDOMAIN section pertains to Non-Existent Domain, indicating that there were problems locating the IP Address for the domain name you inquired about. These errors occur when the user's device cannot establish a connection with the server.

There are several reasons why the connection cannot be made. Typically, these are things all within the user's control:



Check Spelling

Sometimes, the browser will advise if the error is caused by a spelling issue. Make sure you entered the correct spelling for your website.

Check DNS Records

Checking DNS records would confirm if the site is pointed correctly. Use a DNS checker to see if there is a misconfiguration in the records; this could result in this error. Please ensure that the A records are pointed correctly. If these seem to be misconfigured for the DNS, update the DNS Records and wait for them to propagate completely.

Check if the Website is Loading in Other Locations

Using a website like GeoPeeker gives you a look around the world and can determine if the error is location-based or if it is around the world.

Check for Caching Issues

Make sure to check the following:

Browser Cache

Note: Make sure to check the website in a different browser as well as an incognito or private window.

If the website appears after checking the website on a different browser, clear your browser cache; it could be a caching issue on your current browser. To learn more how to clear your browser cache, refer to the article How to Clear Browser Cache.

Server Cache

Follow the steps below to clear your Server cache.

  1. Log in to your Bluehost Account Manager.
  2. In your Account Manager, click Websites on the left menu.
    Websites
  3. On the Websites page on the right, select the website for which you want to clear the cache, and then click the SETTINGS button.
    Settings
  4. On the website details page, click on the PERFORMANCE tab.
    PERFORMANCE tab
  5. In the Cache Settings tile, click on the toggle button to turn it on, and then click the CLEAR CACHE button.
    CLEAR CACHE

Device Cache

Your device also stores a DNS cache for websites you visit. To learn more how to clear the DNS cache on your device, refer to the article How to Flush Your DNS Cache.

Note: If you have cleared the cache mentioned above, the issue is still not resolved. Please wait for 24-48 hours for the cache to clear on its own.

Check Wi-Fi Connection

In some cases, this may be due to internet connection issues. You can try to check the website on a different network, like checking the website on your Phone using your mobile data. If the website appears, it could be an issue with your ISP(Internet Service Provider).

Note: If you are using a VPN, please disconnect from the VPN and try to access the website. If the website appears, then it could be a VPN issue.

Summary

So, the next time you see the DNS_PROBE_FINISHED_NXDOMAIN error, rest easy. Remember to check spelling, DNS records, and cache. Also, try a different Wi-Fi network or disconnect to a VPN if you are connected to a VPN. With a little troubleshooting, you'll be back online in no time.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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