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Knowledge Base
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How to Contact Support

Our dedicated support team is ready to assist you with any issues or answer any immediate questions you might have. When you reach out, you'll receive timely and effective solutions designed to address your concerns quickly and efficiently. This ensures that any disruptions on your end are minimized. We are committed to making sure your experience is as smooth and hassle-free as possible, so please don't hesitate to contact us.



Contact Support

In order to properly assist you via phone or chat, our support team will need to be able to access and verify your account, in most cases. This article describes what information you will need to have ready when contacting support.

 
Account Username This is a system-generated account name at the time of your account's creation.
Domain Name This is typically the name of your website (e.g., example.com) or the extension of your email address (e.g., [email protected]).
Admin Email This is the contact email address you provided when you signed up for your account.
Security PIN Security PIN's are an easy-to-use, secure way to validate that you're an authorized user on the account when you contact one of our support teams for assistance.

Once your account has been located, we will need to verify it in order to access the account. Please be prepared to provide the security PIN. If you're unable to verify, we can still assist with general inquiries; however, we won't be able to advise on account specifics.

For more information on obtaining and managing account validation options, please see Account Validation.

If you need to report a Terms of Service violation, please see Reporting Terms of Service Violations.

Summary

When contacting support, you should have your account username, domain name, admin email, and security PIN ready. These details are essential for account verification, which is necessary for the support team to provide account-specific assistance. General inquiries can still be addressed without verification, but more detailed support will be required. This proactive approach ensures that the support team can quickly verify your account and provide the needed assistance. This makes your experience as smooth and hassle-free as possible.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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