Cloud Mail Upgrade FAQs: New Features & Setup Guide
We're excited to announce that Bluehost is rolling out a major Cloud Mail Upgrade for all email users. This upgrade enhances your email experience with a sleek, modern interface, improved spam and virus protection, and cloud-based storage — all at no additional cost. Your email boxes, folders, calendars, contacts, and aliases will be migrated automatically with minimal service interruption.
- Frequently Asked Questions About the Cloud Mail Upgrade
- Understanding TLS 1.2 Support
- Unsupported Email Applications
- Summary
Frequently Asked Questions About the Cloud Mail Upgrade
- What Enhancements Can I Expect After the Cloud Mail Upgrade?
- What Are the Key Changes?
- What Should I Do to Prepare for the Email Upgrade?
- Will My Login Credentials Change?
- Will the Webmail Interface Look Different?
- Will My Email Be Interrupted?
- Can I Keep Using My Third-Party Email Application?
- Do Apple Devices Need Special Configuration?
- What If I Encounter Issues After Migration?
A: If you're utilizing Hosting email services included in your hosting package, get ready for an updated experience featuring a sleek design and enhanced functionality. Here's what you can look forward to:
- Access your email from anywhere with cloud-based accessibility.
- Keep all your files in one secure location with cloud-based drive storage.
For Professional Mail or Professional Mail Plus users, expect an upgraded interface packed with exciting additions:
- Enjoy the convenience of cloud-based email management.
- Store your files securely in the cloud for easy access.
- Benefit from advanced security measures, including anti-phishing technology.
- Simplify your email experience with the one-click Safe Unsubscribe feature.
- Best of all, these enhancements come at no extra cost to you.
A: As part of the upgrade:
- CRAM-MD5 authentication will be deprecated.
- Support for TLS v1.0 and v1.1 will be removed.
- DNS settings will be updated during migration to meet enhanced security standards.
A: To ensure a smooth transition:
- Check your Spam and Trash folders — they won't be migrated.
- If your DNS is managed outside Bluehost, coordinate with your provider to update DNS settings as per our Cloud Mail DNS guide.
- Update your email client settings:
- Enable TLS 1.2
- Use Password/Plain for SMTP authentication
- Update incoming/outgoing mail servers
Important: You might experience brief slowness or temporary connectivity issues during migration.
A: Your credentials remain the same, but you must log in using your full email address, not just your username.
A: Yes, the Webmail interface will be updated to provide a more modern and intuitive experience, improving productivity and ease of use.
A: Minimal service interruption is expected. Access to Webmail may be briefly limited during your account migration. Still, we’re working to make this as seamless as possible.
A: Absolutely — most third-party apps are compatible with TLS 1.2. If your current email client doesn’t support TLS 1.2, update it or use Webmail.
A: Yes. In your Apple Mail settings, make sure to enable SMTP authentication. Unsecured configurations will no longer work after the upgrade.
A: Refer to our Troubleshooting Email Connection Issues: Unable to Connect on Your Device or Software guide for common post-upgrade issues and solutions.
Understanding TLS 1.2
TLS 1.2 is a security protocol the upgraded Cloud Mail service requires to ensure safe and encrypted communication between email clients and servers.
Here’s what’s compatible:
|
Operating System |
TLS 1.2 Supported OS versions |
|---|---|
|
Android Mobile |
Android 5 and newer |
|
iOS Mobile |
iOS 9 and newer |
|
Windows Phone |
Windows 8.1 and Windows 10 |
|
Windows Desktop |
Windows 8 and newer |
|
Mac OS Desktop |
Mac OS X 10.11 and newer |
Important: Please upgrade to maintain access if you're using an older OS.
Unsupported Email Applications
The following clients do not support TLS 1.2 and must be upgraded or replaced:
- Outlook® 2007
- Outlook® 2010
- Mac Mail on MacOS 10.8 or earlier
- Windows 7
- Thunderbird 68 or earlier
Summary
Cloud Mail Upgrade from Bluehost brings a secure, modernized email platform with cloud-based access, better protection, and productivity enhancements for all users. Whether you’re a Professional Mail user or accessing email via your hosting plan, this upgrade ensures your communication remains reliable and secure. Prepare in advance by updating email settings, checking compatibility, and supporting TLS 1.2. If you need help, our support team guides you through every migration step.
If you need further assistance, feel free to contact us via Chat or Phone:
- Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
- Phone Support -
- US: 888-401-4678
- International: +1 801-765-9400
You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.