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Knowledge Base
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How to create an SSH/SFTP user on Cloud

Bluehost Cloud provides secure file transfer and management for all of its Cloud accounts with the provision of SSH and SFTP access. An SSH or SFTP account has to be created for every Cloud website, as they are not generated by default. Learning to create an SSH or SFTP account is more secure, and each website would have its own unique access credentials.

Bluehost Cloud provides SSH/SFTP for all Cloud accounts. Non-secure or Regular FTP is not supported.

Note: SSH usernames are tied to the server and cannot be the same as other usernames. If you notice an error that the username has already been taken, please try a different username.

Username already taken

Creating SSH and SFTP User

  1. Log in to your Bluehost Account Manager.
  2. Select the Hosting tab on the left navigation menu, then click the MANAGE button for the website you want to modify to navigate the website Overview page.
    Hosting Manage button
     
  3. Click on the SSH/SFTP tab. This tab will provide the SSH/SFTP server (ssh.atomicsites.net). It will also allow you to view and manage the available SSH users.
    SSH/SFTP Tab
  4. Click the ADD SSH USER button.
  5. The client has the option to Enable Password Login, SSH Key, or both.
    Add SSH User

The new SSH user will be visibile on the SSH/SFTP page and will be ready to use immediately.

SSH User Accounts

Summary

Bluehost Cloud offers SSH/SFTP access for all accounts. This is testamentary to its security and efficient file management. The process of creating and maintaining SSH/SFTP accounts per website is straightforward; however, it is done through your Bluehost Account Manager for secure and immediate access to your sites. As indicated, SSH usernames have to be unique to the server, so if there exists a conflict with one on the list, you will select another.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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