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 How to Merge Accounts in Bluehost Portal
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How to Merge Accounts in Bluehost Portal

Are you an Account Holder or Primary Contact managing multiple Bluehost Portals with Bluehost? It can be useful to know how to merge accounts for simplification. Merging two accounts combines the two different accounts into one that shares the same Account Holder and billing information. This guide covers the processes for merging accounts, key considerations, and common issues to ensure a smoother transition.

Before merging the accounts, you must remember the following:
  • If you have two or more accounts to be merged, please contact Support for further assistance.
  • If you have ccTLDs (.ca, .co, etc.) domain names in any account you want to merge, please contact Support for further assistance.
  • Merging accounts applies to organizational and personal accounts.
  • Merging the accounts will put your domains on a 60-day transfer lock.
  • Merging the accounts is irreversible, and all billing information, products, and services will be moved to the account they selected to keep. Any users associated with the accounts being merged will be deleted. If you want those users to have access, you must add them to the account they have.
  • When merging accounts, you must first decide which account to keep and which to integrate into the account you want.
  • If you have multiple accounts with Bluehost.com that have different contact information and are not connected, you must merge your User IDs first to be able to merge accounts.

How to Merge Accounts

The steps below will help you know how to merge accounts in the Bluehost Portal.

  1. Log in to your Bluehost Portal.
  2. Click the user profile icon in the top-right corner, then select Accounts & Users.

    <pegakmsnippet class=BH Portal - Accounts & Users" class="img-responsive" src="https://content.bluehost.com/bluehost/img/bh-portal/home_tab/bh-portal-profile-accounts-users.png" width="300" />


     
  3. On the Accounts & Users page, click on Merge Accounts.

    Accounts & Users - Merge Accounts


     
  4. Select the account you want to keep, and then click on Next.

    Merge Accounts - Select the account you want ot keep


     
  5. Select the account you want to merge with the first user ID, and then click Next.

    Merge Accounts - Select the account you want ot merge with


     
  6. Review the details shown for merging your Bluehost hosting accounts.

    Merge Accounts - Review and merge


     
  7. Click on Merge to proceed.
  8. Approval requests will be sent via email to both accounts you want to keep and the one you wish to merge with. Please check your emails for any requests for approval. It is important to obtain approval from both parties to successfully complete the merger.

    The link in the email is valid for 7 days. If no action is taken within this period, the merge request will be canceled.

  9. You will know that merging User Accounts is successful when you see a confirmation prompt.

    webmail-add-forwarder-button

If your account had a tax exemption before merging your accounts, please resubmit your tax exemptions. For more information, please refer to How to Submit Tax Exemption Documents.

How to Unmerge Accounts

The process of unmerging the two user accounts is NOT possible. The following are the reasons why it is no longer possible to unmerge the User IDs:

  • Irreversible Process: Since the merge account process is not reversible, the two user accounts cannot be restored to their previous states after consolidating the two user accounts.
     
  • Deletion of User Roles: All user roles associated with the merged user accounts will be deleted. User roles often define permissions and access levels within a system or platform. Deleting these roles means that the privileges and access rights of the merging user account will no longer be valid.
     
  • Transfer of Billing Information: The account you chose to keep will store any billing data connected to the combined user account. Payment methods, billing records, and associated financial information may be included.
     
  • Transfer of Products and Services: The chosen user account will link any products and services connected to the merged user account. Licenses, memberships, subscriptions, and any other offerings to which the user was subscribed may be included in this.

Issues with Merge Accounts

Merging accounts is a self-service process. However, phone support is available for further assistance if you encounter any issues.

Summary

Merging accounts has made account management easier. You can combine two Bluehost user accounts into a single account for easier billing and accessibility. Follow the steps outlined in this article to learn how to merge accounts with confidence.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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