How to Merge Accounts in Account Manager

Are you an Account Holder or Primary Contact managing multiple account managers with Bluehost? It can be useful to know how to merge accounts in case of simplification. Merging two accounts combines two different accounts into one account that shares the same Account Holder and billing information. This guide covers merging accounts processes, key considerations, and common issues for a smoother transition.

• Merge Accounts
• Unmerge Accounts
• Issues with Merge Accounts
• Summary

Merge Accounts

The steps below will help you know how to merge the accounts in Account Manager.

1. Log in to your Bluehost Account Manager.
2. Click on the User Profile icon in the top right corner.
3. Hover your mouse and click the Users & Roles section among the drop-down options to show the account's Users & Roles page.
   
4. On the Users & Roles page, follow the steps below:
   1. Click the MERGE ACCOUNTS link.
      
   2. In the Merge Accounts pop-up, please select the account they want to keep and then click the CONTINUE button.
      
5. When merging the user account, check the box to confirm your agreement with the terms, then click the MERGE button.
   
6. You will know that merging User Accounts is successful when you see a confirmation prompt.
   

Unmerge Accounts

The process of unmerging the two user accounts is NOT possible. The following reasons why it is no longer possible to unmerge the User IDs are as follows:

• Irreversible Process: Since the merge account process is not reversible, the two user accounts cannot be restored to their previous states after consolidating the two user accounts.
• Deletion of User Roles: All user roles associated with the merged user accounts will be deleted. User roles often define permissions and access levels within a system or platform. Deleting these roles means that the privileges and access rights of the merging user account will no longer be valid.
• Transfer of Billing Information: The account you chose to keep will store any billing data connected to the combined user account. Payment methods, billing records, and associated financial information may be included.
• Transfer of Products and Services: The chosen user account will link any products and services connected to the merged user account. Licenses, memberships, subscriptions, and any other offerings to which the user was subscribed may be included in this.

Issues with Merge  Accounts

Merge accounts is a self-service process. However, phone support is available for further assistance if you encounter any issues.

Summary

Merging accounts has simplified account manager management: you can manage two user accounts into a single account for billing and accessibility. Follow the steps in this article to confidently learn how to merge accounts with Bluehost.