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Knowledge Base

How to Merge User IDs at Bluehost

Managing multiple User IDs for different Bluehost accounts can be confusing. Fortunately, Bluehost offers a solution that lets you merge these separate User IDs into a single one. This gives you unified access to all your Bluehost accounts under a single User ID. Following the outlined steps below and taking the necessary precautions can streamline your digital presence and ensure a more cohesive online experience. Remember that this process is irreversible, so make your decisions wisely.

Please note that any changes to your Bluehost hosting account will depend on your user role. For more information about user roles and their permissions, please refer to the How to Manage Users and Roles in Bluehost Portal article.

In this article, we will walk you through the process of merging multiple User IDs at Bluehost.

Checklist Before Merging User IDs

Before initiating the merging process, it's important to make a few key decisions and gather the necessary information: 

  • This process will consolidate all accounts and products/services under a single user and password, without changing any domain registration, associated payment methods, or user roles assigned to any account. Please make sure you have the login credentials for the other Bluehost account to ensure a hassle-free procedure.
  • You must choose which User ID you would like to be the primary identifier. This will be the "gaining user ID," or the account you will keep, while the account you will merge is called the "losing user ID." The primary user will be identified as the "gaining user ID."
  • After the merge is complete, the primary, admin, and technical roles associated with the losing user ID will transfer to the gaining user ID.
  • All products and services will be moved to the gaining user ID. The payment method will be retained and remain connected to your products and services.
  • There will be no changes to the domain ownership, and no service disruptions will occur for any products. However, please note that social logins associated with the "losing user ID" will no longer be accessible.
  • Ensure you have the passwords for each User ID, as you will need them during the merging process.

How to Merge User IDs

Follow the step-by-step instructions below to merge User IDs successfully. 

  1. Log in to your Bluehost Portal.
  2. Click the user profile icon in the top-right corner, then select My Profile.

    Bluehost Portal - My Profile
     

  3. On the My Profile & Security page, scroll down and click the Merge User ID button.

    My Profile & Security - Merge User IDs
     

  4. For Step 1, log in to your other Bluehost hosting account.

    Step 1 - Log in to your "other" Bluehost account
     

  5. For Step 2, select the User ID you want to keep.

    Step 2 - Select the User ID to keep
     

  6. Click on Continue.
  7. For Step 3, review the account information to merge—the profile information, login credentials, and security settings.

    Review and Merge information
     

  8. Scroll down and put a check mark on "Yes, I want to merge my userids."

    Confirm merging of User IDs
     

  9. Click on the Merge button.
  10. A prompt will appear to notify you of the merge status. If successful, you can check your accounts and products in the Accounts & Users section of your Bluehost Portal.

Summary

Managing multiple User IDs across different Bluehost accounts can be a daunting task. However, with the ability to merge User IDs, you can streamline your digital presence and enjoy a more cohesive online experience. With this article, you can confidently merge two User IDs with the necessary precautions and considerations. Remember that you can merge only two User IDs at a time, and the merge is irreversible. Ensure you have all the required information and passwords before initiating the process.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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