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Knowledge Base
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How to Reset your FTP Password

If you are having trouble connecting to your hosting account via FTP, reset your password in the FTP Manager.

Access the FTP Manager

  1. Log in to your Bluehost Account Manager.
  2. Once logged in, find and click the Hosting tab on the left side of your Account Manager dashboard.
  3. Choose the Hosting Package name you want to manage under the All My Hosting Packages section. 

    • If you have multiple Hosting packages on your account, click the MANAGE button on the Hosting package you want to manage.

    • If you only have a single Hosting package on your account, you will be rerouted to the Hosting Overview page. 

  4. Click on the cPANEL button under the Quick Links section.
  5. Click the FTP Accounts icon under the Files section. 

Resetting FTP Password

Once logged into the FTP Manager:

  1. Scroll down to FTP Accounts, and find the account that needs to be updated.
  2. Click Change Password.
  3. Enter a new password and click the Change Password button.

    Here is a quick walkthrough on how to reset your FTP password:
    ftp-change-password

    Make sure passwords match and meet strength requirements to ensure the update completes.

When you have successfully reset your FTP Password, attempt your FTP connection again. If you continue to have problems, see General FTP Information to ensure your settings are correct.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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