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FTP - General FTP Settings


The files for your main website will need to be uploaded to the public_html folder. To see how to publish your site to an Addon Domain, please see FTP for Addon Domains.

General FTP Information

The best way to upload your website is via FTP. This can be done in a number of different ways using many different FTP clients. Every client needs 4 things:

  • Domain name or IP Address: Will be used in the "Server or Host" field.
  • Username: Same as cPanel or the FTP account created.
  • Password: The password you set up to go with the cPanel or FTP username.
  • Port: Port 21.

Accessing General FTP Information

FTP settings can be found in the cPanel and can be accessed from the Websites or the Hosting tab.

Websites Tab

  1. Click the Websites tab from the side navigation menu to the left.
  2. Locate the website you wish to find FTP details for, and click the SETTINGS button.
  3. Click the ADVANCED tab from the horizontal navigation.
  4. Under FTP Access, click the MANAGE button.

Hosting Tab

  1. Click the Hosting tab from the side navigation menu to the left.
  2. Click the CPANEL option to load the cPanel.
  3. Open the FTP Accounts option from the Files section.

The cPanel FTP Accounts page will load. Here, you can review the FTP configuration settings and/or download the FTP configuration file.
cPanel FTP Details

Configuring FTP

Download Configuration File

  1. Click Configure FTP Client for the FTP account you wish to download configuration for.
  2. Click the FTP Configuration File button under your preferred client (CoreFTP for Windows, or Cyberduck for Mac).

Your file will be downloaded. This can be imported into your FTP Client to automatically set up the connection.

Connecting with CoreFTP Configuration File

  1. From your CoreFTP client, click Sites, then choose Site Manager.
  2. Next, from the main window, click Import, then choose Core FTP.
  3. Upload the configuration file you saved.

Connecting with Cyberduck Configuration File

  1. Locate and double-click on the configuration file you saved.
  2. Cyberduck should automatically open and log into your FTP account.

Manual Configuration

  1. Click Configure FTP Client for the FTP account you wish to download configuration for.
  2. Copy the Manual Settings. These settings can be used to connect your preferred FTP client.

Among the various free FTP programs available to download on the internet for Mac OS X, Windows, or Linux, Bluehost recommends FileZilla. It can be downloaded free of charge from http://www.filezilla-project.org.

Note: Please read more about How to Reset your FTP Password if you would like to update your FTP settings.

Connecting Manually to Filezilla

To create a connection in FileZilla, you will need to use the Site Manager.

  1. Click File and open the Site Manager.
  2. Click the New Site button.
  3. Enter a name for the new site.
  4. Enter the following settings:
    • Host: Your Domain Name or server IP address.
    • Port: 21
    • Protocol: FTP - File Transfer Protocol
    • Encryption: Use plain FTP
    • Logon Type: Ask for Password
    • User: Your control panel username or the username of an FTP account

      Note: If you are not familiar with what your FTP username is, please visit this article to know more.

  5. Click the Transfer Settings tab. Then select the Limit number of simultaneous connections checkbox and set the limit to 8.
  6. Click the Connect button.
  7. You will be prompted for your password; enter it, and click OK.

Once you click connect, it should connect to the server and allow you to download and upload files by dragging and dropping files and folders between the local and remote site sections.

After setting up your website in Site Manager, you can open Site Manager and click the connect button. You will not have to enter your settings again.

For more information on FTP Clients, please see Recommended FTP Applications. Also, to set up your FTP account, please read How to Create an FTP Account to learn more.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.


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