SiteLock: Trust Seal | Bluehost Support
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SiteLock: Trust Seal

What is the SiteLock Trust Seal?

Trust plays an important role in the success of any eCommerce site. Online shoppers tend to cancel their order/s, and others will not feel comfortable sharing information if they see your site as a fraud. So, for your online business to survive, you must influence your target market's trust and remove their doubts by securing your site. One way of doing this is by displaying a SiteLock Trust Seal on your site. Once your customers see this, they will know that they are viewing a secure and malware-free site. The Trust Seal is a badge that you can integrate on your website to ensure customers feel safe visiting and providing information to your site.

If a scan fails, site visitors will not be alerted to any problem. The SiteLock seal will simply continue to display the date of the last good scan of the website. If the site owner fails to rectify the problem, SiteLock will remove the seal from the site and replace it with a single pixel transparent image within a few days. At no point will SiteLock display any indication to visitors that a website has failed a scan.

How the Trust Seal Works

  • After installing the Trust Seal on your site, it pulls the data from our scanners running on your website, not through the Firewall.
  • If our scanners determine your website is clean, it will display Passed in green along with the date it verified it was clean. 
    Trust Seal Passed

    Please note: that the date shown will be the last scan that was run and came back clean. Check your scan frequency settings if it is displaying an older date.

  • If our scanners have detected malware or vulnerabilities on your site, the Trust Seal will be removed automatically if not resolved within 72 hours.
  • Your website will have the Trust Seal back after you have fixed these issues.
  • Clicking on the Trust Seal will bring up a new window, showing the following details: 
    Trust Seal Site Details
    • Company Name - This will display your business’s name.
    • Domain -This will display your domain name.
    • Phone -This will display whether we have verified your phone number. If it says otherwise, please contact us so we may verify it.
    • Address -This will display whether we have verified your address. If it says otherwise, please contact us so we may verify it.
    • Verified spam-free -This will display the last date our scanners determined your site to be spam-free.
    • Verified malware-free -This will display the last date our scanners determined your site to be malware-free.
    • Secure SSL -This will display the last date our scanners detected your SSL.

Installing and Customizing your SiteLock Trust Seal

To install the Trust Seal, please follow the steps below:

  1. Log in to your SiteLock account by going to
  2. Once logged into your Dashboard, look near the top of the main page and click the Shield button. 
    Click the Shield button
  3. On the next page, you should see the three steps you need to complete. Click on Step 1 to initiate the process. 
    3 Steps to complete

Step 1: Choose a language

  1. Choose your preferred language. 
    Choose your language
  2. Next, select which language you want the Trust Seal to display by using the drop-down box.
  3. Once done with the configuration, click the Next button to continue.

Step 2: Choose Color, Size, and Style

Here you can change the size, color, and style of the Trust Seal. 

  1. Customize the way your Trust Seal looks using the drop-down menus. All options you select will update the example Trust Seal on the right. 
    Customize your Trust Seal
  2. When you are finished making these changes, click the Next button to continue.

    Please note: that the Trust Seal cannot be customized further than the options listed below. We will not accommodate any customization requests:

    • Color – You can select from red or white. This will change the color of the small bottom portion of the Trust Seal that says Passed.
    • Size – You can select from small, medium, and big. This will change the size of the whole Trust Seal.
    • Style – You can select from Secure or Malware Free. This will make the Trust Seal say either “Secure” or “Malware Free.” You must have a premium or higher scanner to be able to display “Secure.” Otherwise, it will always say Malware Free.

Step 3: Install the SiteLock Trust Seal

  1. Copy the code below. 
    <a href="#" onclick="'','SiteLock','width=600,height=600,left=160,top=170');"><img class="img-responsive" alt="SiteLock" title="SiteLock" src="//"/></a>
  2. Insert the code into your website.
  3. Once done, click the Save Configuration Settings button.

    Please allow up to 24 hours for your Trust Seal to come online and appear on your website. If it does not appear, there could be a few reasons why. Please refer to the Trust Seal FAQ for more details. If you still need assistance after following these instructions, please contact us at 844-589-5312.

Trust Seal FAQs

Q: Why did my Trust Seal suddenly disappear?

A: This can be due to several reasons:

  • Your site has been infected for 72 hours with malware or vulnerabilities. At this point, you do not need to make any changes to your Trust Seal code. Your Trust Seal will re-appear after you have resolved these issues.
  • You may have made a change to your site that replaced the code.

Q: Why is my website's URL or name not showing up in the Trust Seal?

A: Your domain name might be too long to fit the name/URL text box. Instead, try using a larger Trust Seal in the settings.

Q: I've selected my preferred size/color/style after installation. However, I don't see the changes taking effect. What happened?

A: Try clearing your browser's cache and cookies.

Q: Other than the preset option, can SiteLock customize my Trust Seal further?

A: The Trust Seal cannot be customized further than the preset option. Also, we do not accommodate any customization requests.

Q: Why does my site says "Malware Free" though I've chosen "Secure" as my style?

A: You must have a Premium or higher scanner to be able to display Secure.

Q: Do I need to have a firewall to use the Trust Seal?

A: No. Trust Seal pulls data from scanners, so, therefore, it doesn't require a firewall.

Q: Why is my Trust Seal displaying an older date?

A: Trust Seal displays the last scan date that came back clean. Please check your scan frequency settings if it is showing an older date.

If you have additional questions or further inquiries, please contact us at 844-589-5312 and select option 2 for support. Our professional security specialists will be more than happy to assist you. You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.