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Knowledge Base
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Getting Started: How to Access and Use SiteLock

SiteLock provides comprehensive website security, including malware protection. It shields websites and businesses from different types of online threats. With hackers using sophisticated techniques such as malware, SQL injection, cross-site scripting, etc., any website is at risk of being hacked more than ever. These techniques can steal customer data, redirect traffic, and harm your site's reputation.

To learn more about the benefits and features of SiteLock, visit SiteLock: Protecting Your Website From CyberThreats.

Note: This article is intended for customers with a SiteLock account. If you still don't have SiteLock, use the following link to know which SiteLock plan works for you: How to Order SiteLock.



How to Access SiteLock

To access SiteLock, follow the steps below:

  1. Log into your Bluehost Account Manager.
  2. On your account homepage, click Hosting on the left menu.
  3. Next, click the SETTINGS button for the website you want to set up SiteLock for.
    Hosting tab on left menu and Settings for website
  4. Go to the SECURITY tab and scroll down to the SiteLock tile.
    Security tab and Log into sitelock button
  5. Click the LOG INTO SITELOCK button to access your SiteLock dashboard.

How to Use SiteLock

Once you are logged in, you will see the navigation menu on the left. Below is a brief overview of each tab on the navigation menu:

Note: If it is your first time accessing your SiteLock dashboard, you will be prompted to accept the SiteLock's Terms of Services Agreement. Once you have agreed to their terms, you will be prompted to configure SMART (Scan Malware Alert and Removal Tool). See How to Configure SMART Scanner in the new SiteLock Dashboard for step-by-step instructions.

  • Dashboard - A centralized location for checking on the status of your domains and managing your SiteLock account. This is the page you first see when you log in, and you will use it the most.
    SiteLock Dashboard
  • Sites - Shows you a list of websites SiteLock actively monitors. You can also view the status of these domains and add new ones to your account.SiteLock Sites
  • Users- Shows you a list of users you have created (together with their login email and role). Note that if you have not created any users, you will just see one user with the role of the owner; this is you. You can add and remove users, which gives them limited access to view the dashboard and open support tickets with SiteLock.

    Tip: Creating a user for a web designer or any other third-party monitoring your sites can be very useful so that they can access the Trust Seal for installation or keep up with any possible site vulnerabilities. Anyone with the role of a User will not have access to add/remove any users, domains, or features. They are only allowed to view the dashboard, get the Trust Seal, and open support tickets.

    SiteLock Users
  • Settings - Allows you to change the language settings, website security settings, two-factor authentication, email subscription, notifications, scan settings, download settings, and SMART settings.
    SiteLock Settings
  • Messages - Find messages and urgent alerts from SiteLock concerning your business's security and reputation.
    SiteLock Messages and Alerts
  • Help - Find detailed instructions on navigating your dashboard, configuring your firewall, setting up SMART, and installing a Trust Seal.SiteLock Help
  • Support - Allows you to submit a ticket directly to SiteLock. Use this to ask any questions or report an issue to them.
    Option to Submit Ticket

Helpful SiteLock Articles

Below are articles you might find helpful when using SiteLock:

Summary

Website security is most important when protecting your business against potential online threats. SiteLock is a powerful website security solution that protects your website from various threats such as malware, SQL injection, cross-site scripting, and more. If you are a SiteLock user, this article provides valuable information on how to use SiteLock to its fullest potential. Doing so lets you keep your business's online safety intact and prevent malicious attacks.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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