If your Sent, Trash, Drafts, Junk and other IMAP folders are missing, please subscribe to them again and they will appear.

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• Subscribing to folders in Horde
• Subscribing to folders in Roundcube
• Subscribing to folders in Outlook
• Subscribing to folders on an Apple Device
• Subscribing to folders in Thunderbird
• Subscribing to folders on Mac OS X Mail (Mac Mail)

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Subscribing to folders in Horde

1. In the main account click on the Folders icon at the top of the screen.
   
2. Choose the Rebuild Folder Tree option from the dropdown box.
   
3. Then choose the Check for New Mail option from the same box.

 

Subscribing to folders in Roundcube

1. Go to Settings
   
2. Click Folders
3. Re-subscribe to each folder by clicking on the check box next to each one.
   

 

Subscribing to folders in Outlook

1. Click the Tools menu and click IMAP Folders
2. Click the Query button.
3. Select desired folders.
4. Click the Subscribe button, then click OK.
5. New folders can now be accessed from the Folders list on the left side.

 

Subscribing to folders on an Apple Device

If you sync IMAP mail account settings from your computer to iPhone or iPod touch, the IMAP folders may show under your Inbox folder. In this case, you need to specify the IMAP path prefix.

1. You can enter the IMAP path prefix by choosing Settings > Mail > Account > Advanced > IMAP Path Prefix.
2. Enter the word INBOX (all caps) and save the setting. Now your folders should appear as expected.

 

Subscribing to folders in Thunderbird

1. Go to File and click Subscribe
   
2. Select desired folders.
3. Click Subscribe.
   
4. Click OK.

New folders can now be accessed from the Folders list on the left side.
 

Subscribing to folders on Mac OS X Mail (Mac Mail)

1. Go to Mail > Preferences > Accounts.

In Mac OS X Mail, subscribing to folders is a two-step process.

• Enter the IMAP Path Prefix
• Use IMAP folders for Sent, Drafts, Junk, and Trash

 

Enter the IMAP Path Prefix

1. Click the Advanced tab.
2. Enter INBOX as the "IMAP Path Prefix".
   

 

Use IMAP folders for Sent, Drafts, Junk, and Trash

1. Click the IMAP folder you like to use as one of the Mailboxes.
   
2. Click the "Mailbox" menu.
3. Under "Use This Mailbox For" choose the corresponding mailbox.
   
4. Repeat the above steps for any other folders you wish to store on the server.