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Knowledge Base
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VPS & Dedicated Hosting: Accessing the Mail Logs

Overview

This article will explain how to view the email logs on a Dedicated or VPS server. This may be useful if you are experiencing trouble with your email. To begin, you will need to be logged into WHM. If you have not done this before or do not know your root password, please see Log into WHM. Once logged in:

Access Mail Logs

Look for the Email section. The quickest way is by typing the keyword on the Search box on the left-side panel.

Alternatively, you can manually locate and expand the Email category under the Tools section below the WHM home page.
WHM Email ctegory
On the email page, there are several that give you information on email activity.

  • View Sent Summary:  This tool shows the total number of message delivery attempts for each domain. This information is divided into successful and failed attempts and shows the total number of bytes sent by each domain.
  • Mail Queue Manager: This tool allows you to view and manage email messages queued for delivery.
  • Mail Delivery Reports: This tool allows you to find and review messages sent from and received by your server. You can see whether each message was delivered successfully. You can also view details about each delivery attempt.

With the information that you can access, you should be able to find out what happened to any message that went through your server.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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