Whitelist IP Address | Bluehost Support
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Whitelist IP Address

Our firewall automatically blocks remote MySQL connections from remote locations (anything other than localhost) unless the IP address is whitelisted.



To add your IP address to the MySQL whitelist, you will need to be logged in to your Bluehost cPanel account.

Note: Legacy accounts will feature a horizontal navigation bar at the top of the screen, while Bluerock account users will see a vertical navigation menu on the left-hand side of the screen. If you are still unsure what interface your account uses, please see Bluerock vs. Legacy to determine which step to follow.

  • Rock Accounts - Click the Advanced tab from the side navigation menu to the left.
    rock-bh-advanced-tab
  • Legacy Accounts - Select the cPanel tab from the navigation menu that stretches across the top of your screen.
    legacy-cpanel-tab

Add Access Host

  1. Click the Remote MySQL icon under the Databases category.
  2. Enter the IP Address under the Host (% wildcard is allowed), then click Add Host button.

Manage Access Host

  1. To modify the existing IP address, just click the Update button or click Delete if you want to remove it. 

Note: You may visit Bluehost.com/ip to find your IP address. The 'Class C' Address means you will whitelist all IP addresses under the first three octets of the IP address (i.e., everything under 192.168.0.*).

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - From our home page, click the Contact option in the top right-hand corner, then click Chat Now.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.