Verification | Bluehost Support
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Verification

Verification is a fraud prevention procedure we utilize for all of our customers when a hosting account is first purchased. This process is fully automated but, in rare cases, may require human action. Suppose there is evidence that an account may have been created using stolen information. In that case, we reach out to the customer to ask a few security questions using the contact information provided at signup. Once we confirm the account as legitimate, we unlock the new hosting account to give full access to additional features, domains, and upgrades. If we discover a purchase was not authorized, we can then more easily reverse any illegitimate charges. This also empowers individuals to proactively address the possibility that their information is compromised. They can contact financial institutions to prevent further abuse and avoid potential fees and headaches.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - From our home page, click the Contact option in the top right-hand corner, then click Chat Now.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

For information on Domain verification, please see Domain WhoIs Update and Verification