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Knowledge Base
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Verifying Your Account Purchase

For security purposes, an account must complete the verification process before full access is granted. It's also crucial to build trust among users, enable access to full functionality, ensure compliance with legal regulations, personalize user experiences, and maintain the integrity of online communities.

To learn more about the importance of verifying account purchases, visit the article linked below.

Note: Below are related articles that you might find helpful:

How to Verify Account Purchase in Bluehost



If You Live Within the US and Canada

You can reach the verification department by phone (888-755-7585 ext. 2) between 6 AM and 9 PM (Mountain Time) to verify your recent purchase. Please have the last four characters of your hosting password or the last four digits of your credit card. Remember that phone verification requires that you call in from a number on your hosting account or from a secondary number you want us to add to your contact information.

If you used PayPal

If the account was signed up through PayPal, we ask for confirmation of the last four characters of the hosting password or seven-digit PayPal invoice ID number.

Verifying via email

If you prefer to send us an email, we ask that you submit a copy of the front and back of the credit card that was charged. The CVV2 on the back of the credit card and the first 12 digits on the front should be blocked out. If you signed up through American Express, the first 11 digits on the front of the credit card should be blocked. The last four digits of the credit card, the expiration date, and the name need to be visible. You can email this information to [email protected].

If you do not have access to a scanner, you may use a digital camera to take a picture of the ID.

If You Live Outside of the US or Canada

If you used a Credit Card

To prevent customers outside the United States and Canada from having to call internationally, we ask that they submit a scanned, photocopy, or digital image of the front and back of the charged credit card. The CVV2 on the back of the credit card and the first 12 digits on the front should be blocked out. If you signed up through American Express, the first 11 digits on the front of the credit card should be blocked. The last four digits of the credit card, the expiration date, and the name need to be visible. You can Email this information to [email protected].

If you do not have access to a scanner, you may use a digital camera to take a picture of the ID.

If you used PayPal

If the account was signed up through PayPal, we ask that the PayPal holder receive a copy of the PayPal holder's government-issued photo identification card and confirmation of the last four characters of the hosting password or seven-digit PayPal invoice ID number. You may send the documents via email to [email protected].

If you prefer phone verification, you can reach our verification department by phone (888-755-7585 ext. 2)) between 7 AM - 9 PM (MST) Monday - Friday and 8 AM - 9 PM Saturday (MST). Please have the last four characters of your hosting password or the last four digits of your credit card. Remember that phone verification requires that you call in from a number on your hosting account or from a secondary number you want us to add to your contact information.

Summary

Completing the verification process is important to gain full access to an account. Learn how to verify accounts for purchases made through credit cards or PayPal, with instructions on phone verification or email verification. Follow the specific guidelines for customers living within and outside the US and Canada, including requirements for submitting scanned or digital copies of credit cards or government-issued photo identification cards.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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