Verifying Your Account Purchase
For security purposes, an account must complete the verification process before full access is granted. It's also crucial to build trust among users, enable access to full functionality, ensure compliance with legal regulations, personalize user experiences, and maintain the integrity of online communities.
How to Verify Account Purchase
If You Live Within the US and Canada
You can reach the verification department by phone (888-755-7585 ext. 2) between 6 AM and 9 PM (Mountain Time) to verify your recent purchase. Please provide the last four characters of your hosting password or the last four digits of your credit card number. Please note that phone verification requires you to call in from a number associated with your hosting account or from a secondary number you would like us to add to your contact information.
If you used PayPal
If the account was signed up through PayPal, we ask for confirmation of the last four characters of the hosting password or the seven-digit PayPal invoice ID number.
Verifying via email
If you prefer to send us an email, we kindly request that you submit a copy of both the front and back of the credit card that was used for the charge. The CVV2 on the back of the credit card and the first 12 digits on the front should be blocked out. If you signed up through American Express, the first 11 digits on the front of the credit card should be blocked. The last four digits of the credit card, the expiration date, and the name need to be visible. You can email this information to [email protected].
If you don't have access to a scanner, you can use a digital camera to take a picture of your ID.
If You Live Outside of the US or Canada
If you used a Credit Card
To prevent customers outside the United States and Canada from incurring international call charges, we request that they submit a scanned, photocopy, or digital image of both the front and back of the credit card used for the charge. The CVV2 on the back of the credit card and the first 12 digits on the front should be blocked out. If you signed up through American Express, the first 11 digits on the front of the credit card should be blocked. The last four digits of the credit card, the expiration date, and the name need to be visible. You can email this information to [email protected].
If you used PayPal
If the account was signed up through PayPal, we request that the PayPal holder provide a copy of their government-issued photo identification card and confirmation of the last four characters of the hosting password or a seven-digit PayPal invoice ID number. You may send the documents via email to [email protected].
If you prefer phone verification, you can reach our verification department by phone (888-755-7585 ext. 2) between 7 AM - 9 PM (MST) Monday - Friday and 8 AM - 9 PM Saturday (MST). Please provide the last four characters of your hosting password or the last four digits of your credit card number. Please note that phone verification requires you to call in from a number associated with your hosting account or from a secondary number you would like us to add to your contact information.
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Summary
Completing the verification process is important to gain full access to an account. Learn how to verify accounts for purchases made through credit cards or PayPal, including instructions for phone verification and email verification. Follow the specific guidelines for customers living within and outside the US and Canada, including requirements for submitting scanned or digital copies of credit cards or government-issued photo identification cards.
If you need further assistance, feel free to contact us via Chat or Phone:
- Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
- Phone Support -
- US: 888-401-4678
- International: +1 801-765-9400
You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.