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Knowledge Base

How to View and Manage Backup History in Xcitium

Configuring Xcitium Backup Settings is essential for safeguarding your website’s files, databases, and overall functionality. Proper backup configuration ensures your data is securely stored, automatically updated, and easily recoverable in case of unexpected issues.

With proper configuration, you can:

  • Securely connect to your website files (FTP/SFTP or SSH)
  • Back up your database (MySQL or PostgreSQL)
  • Schedule automated backups
  • Reduce backup size using exclusions
  • Receive backup notifications

How to Access Xcitium Backup Settings

  1. Log in to your Bluehost Portal.
  2. In the left-hand menu, click Websites.
  3. Click the Manage button located next to the website you want to manage.

    Bluehost Portal - Website Manage button
     

  1. Open the Backups tab.
  2. Under Premium Backup Services, click Manage for Xcitium.

    Bluehost Portal - Website Tab Manage Xcitium
     

  3. In the Xcitium dashboard, click Settings in the bottom-left corner.

    Bluehost Portal - Website Tab Xcitium Settings Tab
     

Each setting provides full details and complete configuration options for your website:

Website Details

Configure how Xcitium connects to your website files using FTP, SFTP, or SSH.

Bluehost Portal - Website Tab Xcitium Settings Tab - Website Details
 

  1. Confirm the correct website domain.
  2. Choose connection type:
    • SFTP (recommended for security)
    • FTP
    • SSH Key (advanced)
      Make sure to add the generated SSH key to your authorized_keys file.
  3. Enter your FTP, SFTP, or SSH login credentials. Refer to the following guides for help with FTP/SFTP and SSH setup:
  4. Add the Hostname.
  5. Confirm the Port Number:
    • FTP: 21
    • SFTP/SSH: 22
  6. Define Root Directory.
  7. Click Test Connection.
    • If the connection is successful, you will see a 'Test Success' notification.
    • If it fails, a 'Test Failed' message will appear.
      Verify that all website details are correct, then rerun the Test Connection.

Database Options

Set up your database backup by entering your database type and login details.

Bluehost Portal - Website Tab Xcitium Settings Tab - Database Options
 

  1. Select Database Type
    • MySQL (most common)
    • PostgreSQL
  2. Enter Database Host
    Default: localhost
  3. Check the Port Settings:
    • MySQL: 3306
    • PostgreSQL: 5432
  4. Enter your Database Credentials:
    • Database username
    • Password
    • Database name
  5. (Optional) Enable SSH Mode
    Use only if direct access is restricted.
  6. Click Test Connection.
    • If the connection is successful, you will see a 'Test Success' notification.
    • If it fails, a 'Test Failed' message will appear.
      Verify that all website details are correct, then rerun the Test Connection.

Schedule

Choose how often and when your backups will run automatically.

Bluehost Portal - Website Tab Xcitium Settings Tab - Schedule
 

  1. Choose Backup Frequency:
    • Daily
      Daily backups ensure maximum data protection.
    • Every 2–3 days
    • Weekly or monthly
  2. Set Backup Start Time.
    Choose off-peak hours (e.g., late night)
  3. Turn On/Off automatic Schedule Backup.
  4. Verify the Next Backup time.
  5. Click Save to apply schedule settings.

Notification

Select when you want to receive backup alerts.

Bluehost Portal - Website Tab Xcitium Settings Tab - Notification
 

Choose how you want to be alerted:

  • Disabled
  • Success & Failure
  • Failure Only (recommended)

Save your preference after selection.

Directory Full Path

Exclude specific folders to reduce backup size and improve performance.

Bluehost Portal - Website Tab Xcitium Settings Tab - Directory Full Path
 

  1. Select + Add Folder to create a new exclusion entry.
  2. Type the directory path directly into the input box.
  3. Press Enter to add it to the list.
    Example:
    cache/
    tmp/
    logs/
    wp-admin/creds
    Do not exclude critical folders, such as
    public_html/ wp/content 
  4. (Repeat as needed) Add multiple folders by repeating the same steps.
  5. Click Save to apply all directory path exclusions.

Extension Exclusions

Exclude file types that are not needed in your backups.

Bluehost Portal - Website Tab Xcitium Settings Tab - Extension Exclusion
 

  1. Click + Add Extension to create a new exclusion entry.
  2. Type the file extension or pattern in the input box.
    Extension should start with *. characters.
    *.log *.tmp *.jpg *.png *.zip
  3. (Repeat as needed) Add multiple file types by repeating the same steps.
  4. Click Save to apply all extension exclusions.

Summary

Properly setting up your Xcitium Backup Settings ensures your website remains protected, efficient, and easy to restore when needed. By configuring secure connections (FTP/SFTP), setting up accurate database backup details, and scheduling automated backups during off-peak hours, you reduce the risk of data loss and downtime. Additionally, applying directory and extension exclusions helps minimize backup size and improve performance, while notifications keep you informed of any issues. Following these best practices results in a dependable, optimized, and fully automated backup system that supports long-term website stability and peace of mind.

If you need further assistance, Bluehost Chat Support is available 24 hours a day, 7days a week while Bluehost Phone Support is available 7 days a week from 7 am-12 midnight EST. 

  • Chat Support -  While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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