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How To Change Your Primary Domain

If you have a Shared Hosting, VPS Hosting, or Dedicated Hosting account, Bluehost is happy to help you change the primary domain on your account. Please review the following information prior to starting the rename process.

WordPress Optimized Hosting (OHWP) plans cannot be renamed.



What You Should Know Before Renaming Your Account

 

When do I need to change my primary domain?

Changing your primary domain is generally only necessary if you:

  • Would like your users to login to their accounts using a new primary domain name.
  • Lose ownership of your old domain and would like to remove it from your account.
  • Use Google App Engine, which authenticates via user accounts on the primary domain.
  • Would like consistent branding in Drive shares and Calendar invites, which always shows the primary email address of the user.
 

General considerations when changing your primary domain for customer with G Suite

  • When you change the domain name, it may take some time for the changes to be seen in your Apps.
  • Changing the name of your domain doesn't automatically change the primary email address of the users and groups that were provisioned under that domain. You can rename your users to your new primary domain, but first, make sure that you understand the impact of changing a username before you proceed. You can also change a group's email address.
  • In order to start receiving mail on the new email addresses, MX records must be set up pointing to G Suite. We strongly recommend that you do this prior to performing the rename.
 

A Few Words of Caution

  • Recent Purchase. A rename cannot be processed if you've processed any hosting transactions within the last two hours. Hosting transactions include the original purchase of your account, upgrading or downgrading your hosting plan or term length, renewing your hosting term, or canceling a hosting renewal.
  • New Domains. Newly registered domains can only be canceled within 3 days of purchase. If you would like the primary domain released and refunded as part of the rename process, please indicate this in the rename request.
  • Weebly. Changing the primary domain name will break your ability to publish an existing Weebly site on the old and new primary domain. If you're using Weebly to publish your website on either the current or new primary domain, we highly recommend that you do not change the primary domain name, or you'll have to rebuild your website(s).
 

How to Rename Your Account

When you're ready to change your primary domain name, simply contact us by phone or chat. Make sure to have the current primary domain, the new primary domain and the last four of your password ready.  Also, confirm that you have read and understand the following information:
  • Downtime. The websites and email hosted on this account will be down while the system changes your primary domain, which can take anywhere from a few minutes to an hour.
  • Backups. Your usernames, passwords, files, databases, etc. will not be changed; however, we highly recommend that you download a complete backup of your website files and databases to your home computer as a fail-safe against possible file corruption.
  • File Directories. The new primary domain will point to the public_html directory, the same way the current primary domain does now. It is your responsibility to move the website files for both domains to their new locations in order for the sites to function properly.
  • Custom Configurations. Any subdomains, custom DNS settings, and email forwarders on the old and new primary domains will be deleted during this process, and it is your responsibility to set those up again when the change is complete.
  • Weebly. Changing the primary domain on this account will permanently break the ability to publish an existing Weebly site on both the new and old primary domains. You will have to rebuild your website(s) from scratch.
 

Get New Domain and Protect your Brand

Protect your brand by buying a variation of your current domain. See domain availability.