Domain Dispute Policy | Bluehost Support
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Domain Dispute Policy

As the registrar, we will assist in the following domain dispute, providing the specific criteria are met.

  • The domain has been moved without the domain owner's consent by means of the password or EPP code for the domain.

  • The domain has been moved with the domain owner's consent by means of the password or EPP code for the domain.

In the case where two or more individuals have the password and/or the EPP code for the domain, we will first move the domain back to the originating account (typically the account the domain was on before the dispute) and then proceed to gather evidence on who should be awarded the domain.
 

The domain has been moved without the domain owner's consent by means of the password or EPP code for the domain.

  1. The complainant may obtain access to the domain by providing the password over the original account or the EPP code over the domain. In this case, we will move the domain back to the original account.

  2. Another means whereby a complainant may obtain access to the domain is to provide proof of ownership of the domain through the whois. if the whois displays their contact information, we will need proof of this contact information by faxing or emailing proof of the address. (i.e., Driver's license, government identification, or passport. It must match the domain whois/contact information.)

The domain has been moved with the domain owner's consent by means of the password or EPP code for the domain.

  1. The complainant may obtain access to the domain by providing proof of ownership of the domain through the password over the account the domain is still on or the last 4 digits of the credit card used for the most recent purchase of the domain. If the WHOIS displays the customer's contact information, this can be proven by faxing or emailing proof of the address (i.e., Driver's license, business license, or passport, if such, contain the owner's name as well as the address which is listed in the WHOIS).

    1. If this proof is not able to be obtained, the complainant will have to go through the means of legal recourse, having legitimately lost property in a way that will only be able to be proven through such means. The domains that are eligible for domain disputes are described in the UDRP (concerning trademark issues) as established by ICANN.

For more information, check out ICANN's UDRP policy or learn how to file a dispute or response.

If you need further assistance, feel free to contact us via Chat or Phone:

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You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.