Domain Dispute Policy

When dealing with a domain dispute policy where your domain has been transferred or accessed without your consent, Bluehost provides a process to help resolve domain disputes, given that specific criteria are met. As your domain registrar, we assist in disputes involving unauthorized or disputed domain transfers.

• When Can a Domain Dispute Be Filed?
• How to Regain Control of a Domain
• Understanding ICANN's UDRP Process
• Need Help?
• Summary

When Can a Domain Dispute Be Filed?

We can assist if:

• The domain was transferred without your consent using the password or EPP code.
• The domain was transferred with your consent, but there is now a conflict over rightful ownership.
• Multiple individuals can access the password or EPP code, resulting in a dispute.

In such cases, we will initially return the domain to its original account and then gather evidence to determine legitimate ownership.

How to Regain Control of a Domain

• If the Transfer Was Without Consent:
  You may recover access by:
  • Provide the original account password or the EPP code.
  • Supplying proof of ownership using RDAP data, formerly WHOIS. If your contact info appears on the RDAP record, we'll require matching proof of identity (e.g., government ID, passport, or driver's license).

    Important: With the implementation of RDAP, many (but not all) Domain Registries are transitioning to a minimum data set model. As a result, the Registrant Name may no longer be provided in RDAP records.

• If the Transfer Was With Consent (but now disputed):
  Recovery options include:
  • Supplying the account password or the last four digits of the credit card used in the most recent domain purchase.
  • Sending documentation (e.g., business license or photo ID) that matches the contact information listed in RDAP.

If adequate proof cannot be provided, you may need to pursue legal recourse to resolve the issue.

Understanding ICANN's UDRP Process

For disputes involving trademarks or brand misuse, you can refer to the ICANN Uniform Domain-Name Dispute-Resolution Policy (UDRP). This policy outlines how to file a domain dispute or respond to one.

Need Help?

If you're experiencing a domain dispute and require guidance, please contact our Support Team for assistance.

Summary

Bluehost Domain Dispute Policy is designed to help you recover control of your domain in the event of unauthorized transfers or access. We ensure a fair and secure dispute resolution process by following clear, evidence-based steps and leveraging tools like RDAP, formerly WHOIS, and ICANN's UDRP. For added protection, consider enabling Domain Expiration Protection to prevent future risks.