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Domain Name FAQ

Here are the most frequently asked questions about managing your domains.

How do I access the Domain Manager? 

As long as you have domains registered with us, you can manage those domains in your Domain Manager, even if you no longer have hosting services here. It's where you can manage your domain settings, such as name servers, locking, contact information, privacy, renewal options, etcetera. 

 

How do I renew my domains?

Legacy

  1. Log in to your Bluehost control panel.
  2. Select Domains from the menu.
  3. Scroll down to the domains list, and select the domains you would like to renew.
  4. Select the Renewal Options tab to the right.
  5. Select Renew Now and click Submit. This will take you to confirm your choices and process your payment.

Rock

  1. Log in to your Bluehost control panel..
  2. Click the Domains tab from the side navigation menu to the left.
  3. Next to the domain name you wish to update, click the ▼ icon next to Manage, then choose Renewal from the drop-down menu that appears.
  4. Select the Renew button underneath the domain renewal date. This will take you to the Shopping Cart to process your payment.


What happens if I don't renew my domains?

There are several steps after your domain expires to safeguard you from losing any domains you want to keep.

60 days prior to the domain expiration date, we'll begin sending reminders to you by email to the email address you listed with us. You will be sent at least two reminders prior to the expiration date and one reminder within five days after expiration.

If we are unable to secure payment on or before the domain renewal date, your domain name will expire.

Upon expiration, your domain registration will be deactivated and replaced with a parking page indicating the domain name has expired. Other services you have associated with the domain name may no longer function. If the domain is not renewed, it is considered abandoned. We may exercise the right to auction, sell, delete or dispose of the name at any time.

As early as 31 days after expiration, your domain name will enter a holding period and may be purchased by a third party. If a third party purchases the domain name during this time, the domain name will NOT be available for you to renew.

As early as 44 days after expiration, if your domain has not been purchased by a third party, the domain will enter a 30-day Redemption Grace Period.

If you wish to renew your domain name during the holding period or while it is in redemption, and it has not otherwise been purchased by a third party, you may be able to restore the domain name. We reserve the right to charge you a reactivation fee of $70.00 ( (in additional to the annual renewal fee) in the event you are able to renew your domain name during either the holding or redemption period.

Once the redemption period ends, most registries hold a domain name for a period of five days before deleting it and releasing it again for general registration. During this five day pending deletion process, a domain name is not recoverable.
 

How do I use or activate a domain name that I have parked?

To activate or use the domain name that you have parked you need to change the status of it into Add on.  

To begin, you will need to be logged in to your Bluehost control panel.
  • Rock Accounts - Click the Domains tab from the side navigation menu to the left.
  • Legacy Accounts - Click the Domains option from the navigation menu at the top of your screen.
  1. Click Assign from the submenu.
  2. Choose the domain that is already associated with your account option, then put the domain name
  3. You need to choose how you would like to assign the domain, then choose Addon Domain 
    An Addon domain name functions as its own domain and website, separate from your primary domain.
  4. This step needs to specify a directory you would like the Addon to point to, then choose to create a new directory.
  5. Then click Assign this domain once it's finished.

If you're having an issue by following the step, you may visit this article How To Assign A Domain Name - A Record, Name Servers, HTML Page for further information. 


My domain is in "Redemption." What does that mean?

(see renewal process above) The redemption period may last 30 days after the initial renewal grace period. You may still be able to redeem the domain during this time. The fee for reactivating a domain in the Redemption Period is $70.00 + the normal renewal fee. Your domain can be redeemed by choosing to renew it from within the Domains section of the Control Panel. At the end of the Redemption Period, the domain(s) will go into a 5-day delete cycle at the end of which they will become available for anyone to register.


What does "auto-renew" mean? How do I change it?

As a security precaution, all new registrations are set to auto-renew unless otherwise specified by the customer. This prevents domain names from accidentally expiring and you from losing control of your web site. We begin attempting to auto-renew domains 15 days prior to expiration. Auto-renewals are billed to the credit card associated to your account.

If you want your domain name to auto-renew, but the auto-renew is turned off:

Legacy

  1. Log in to your Bluehost control panel..
  2. Select the Domains menu.
  3. Scroll down to the domains list, and select the domain(s) you want to modify.
  4. Click the Renewal Options tab to the right.  
  5. Select Auto-Renew, and then click Save Changes.

Rock

  1. Click the Domains tab from the side navigation menu to the left.
  2. Next to the domain name you wish to update, click the ▼ icon next to Manage, then choose Renewal from the drop-down menu that appears.
  3. From the right side of the Domain Registration section, You will see an option for Auto Renewal Domain, then click the toggle to set it to auto renewal.

My auto-renew failed. What do I do?

If your auto-renewal failed, it most likely means that your credit card is no longer valid. Update your credit card using the steps below. You may also want to manually renew your domain, especially if it is less than 15 days before expiration, or if it has already expired.

Steps to update your credit card information: 

Legacy

  1. Log in to your Bluehost control panel..
  2. Select the Account tab at the top of the screen.
  3. Under Billing Information, enter the new card number and the expiration date.
    Note: Complete billing and contact information are required to be able to update the card on the account.
  4. When you are done, click Update at the bottom of the screen.

Rock

  1. Log in to your Bluehost control panel.
  2. Click the account icon in the top right-hand corner, then choose Billing from the drop-down.
  3. Enter new details in the Billing Information and Payment Method sections.
  4. Click the Update button.


I'm getting renewal notices for my domains at different email addresses.

This is most often caused by having multiple accounts with Bluehost, and each account is set to use a different email address. To consolidate all of your renewal notices to arrive at one email be sure that your contact information is consistent for each account.

  1. Login to your Bluehost control panel..
  2. Go to the Account menu.
  3. Check the Email Address listed under Contacts to make sure it's the same on all of your accounts.

If you are not sure whether the account uses the Legacy or Bluerock interface, please see Rock vs Legacy to determine which steps to follow.