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Domain Name FAQ

Here are the most frequently asked questions about managing your domains.

Q: How do I access the Domain Manager?

A: As long as you have domains registered with us, you can manage those domains in your Domain Manager, even if you no longer have hosting services here. It's where you can manage your domain settings, such as name servers, locking, contact information, privacy, renewal options, etcetera.

 

Q: How do I renew my domains?

A: 

Bluerock

  1. Log in to your Bluehost control panel.
  2. Click the Domains tab from the side navigation menu to the left.
    rock-bh-domains-tab1
  3. Next to the domain name you wish to update, click the ▼ icon next to Manage, then choose Renewal from the drop-down menu that appears.
    rock-bh-domain-renewal
  4. Select the Renew button underneath the domain renewal date. This will take you to the Shopping Cart to process your payment.

Legacy

  1. Log in to your Bluehost control panel.
  2. Click the domains tab from the navigation menu that stretches across the top of your screen.
    legacy-bh-domains-tab
  3. Scroll down to the domains list, and select the domains you would like to renew.
    legacy-bh-domains-list
  4. Select the Renewal Options tab to the right.
  5. Select Renew Now radio button and click the save changes button. This will take you to confirm your choices and process your payment.
    legacy-domain-renewal-2
 

Q: What happens if I don't renew my domains?

A: After your domain expires, there are several steps to safeguard from losing any domains you want to keep.
60 days prior to the domain expiration date, we'll begin sending reminders to you by email to the email address you listed with us. You will be sent at least two reminders prior to the expiration date and one reminder within five days after expiration.

If we are unable to secure payment on or before the domain renewal date, your domain name will expire.

Upon expiration, your domain registration will be deactivated and replaced with a parking page indicating the domain name has expired. Other services you have associated with the domain name may no longer function. If the domain is not renewed, it is considered abandoned. We may exercise the right to auction, sell, delete, or dispose of the name at any time.

As early as 31 days after expiration, your domain name will enter a holding period and may be purchased by a third party. If a third party purchases the domain name during this time, the domain name will NOT be available for you to renew.

As early as 44 days after expiration, if a third party has not purchased your domain, the domain will enter a 30-day Redemption Grace Period.

If you wish to renew your domain name during the holding period or while it is in redemption and a third party has not otherwise purchased it, you may be able to restore the domain name. However, we reserve the right to charge you a reactivation fee of $70.00 ( (in addition to the annual renewal fee) if you can renew your domain name during either the holding or redemption period.

Once the redemption period ends, most registries hold a domain name for a period of five days before deleting it and releasing it for general registration. During this five-day pending deletion process, a domain name is not recoverable.

 

Q: How do I use or activate a domain name that I have parked?

A: To activate or use the domain name you have parked, you must change its status to Addon. To begin, you will need to be logged in to your Bluehost control panel.

Bluerock

  • Click the Domains tab from the side navigation menu to the left.
    rock-bh-domains-tab1

Legacy

  • Click the Domains option from the navigation menu at the top of your screen.
    legacy-bh-domain-tab
  1. Click Assign from the submenu.
  2. Choose the domain that is already associated with your account option, then put the domain name.
  3. You need to choose how you would like to assign the domain, then select Addon Domain. 
    An Addon domain name functions as its own domain and website, separate from your primary domain.
  4. This step needs to specify a directory you would like the Addon to point to and then create a new directory.
  5. Then click Assign this domain once it's finished.

If you're having an issue following the step, you may visit this article How To Assign A Domain Name - A Record, Name Servers, HTML Page for further information.

 

Q: My domain is in "Redemption." What does that mean?

A: (Please see the renewal process above) The redemption period may last 30 days after the initial renewal grace period. You may still be able to redeem the domain during this time. The fee for reactivating a domain in the Redemption Period is $70.00 + the regular renewal fee. Your domain can be redeemed by choosing to renew it from within the Control Panel's Domains section. At the end of the Redemption Period, the domain(s) will go into a 5-day delete cycle; at the end, they will become available for anyone to register.

 

Q: What does "auto-renew" mean? How do I change it?

A: As a security precaution, all new registrations are set to auto-renew unless otherwise specified by the customer. This prevents domain names from accidentally expiring and you from losing control of your website. We begin attempting to auto-renew domains 15 days before expiration. Auto-renewals are billed to the credit card associated with your account. If you want your domain name to auto-renew, but the auto-renew is turned off.

Bluerock

  1. Log in to your Bluehost control panel.
  2. Click the Domains tab from the side navigation menu to the left.
    rock-bh-domains-tab1
  3. Next to the domain name you wish to update, click the ▼ icon next to Manage, then choose Renewal from the drop-down menu that appears.
    rock-bh-domain-renewal
  4. From the Domain Registration section's right side, you will see an option for Auto-Renewal Domain, then click the toggle to set it to auto-renewal.

Legacy

  1. Log in to your Bluehost control panel.
  2. Click the domains tab from the navigation menu that stretches across the top of your screen.
    legacy-bh-domain-tab
  3. Scroll down to the domains list, and select the domains you would like to renew.
    legacy-bh-domains-list
  4. Select the Renewal Options tab to the right.
  5. Select Auto-Renew, and then click Save Changes.
    legacy-domain-auto-renewal
 

Q: My auto-renew failed. What do I do?

A: If your auto-renewal failed, it most likely means that your credit card is no longer valid. Update your credit card using the steps below. You may also want to manually renew your domain, especially if it is less than 15 days before expiration or if it has already expired. For more information, please see the Update Your Credit Card article.

 

Q: I'm getting renewal notices for my domains at different email addresses.

A: This is most often caused by having multiple accounts with Bluehost, and each account is set to use a different email address. To consolidate all of your renewal notices to arrive at one email, ensure that your contact information is consistent for each account.

  1. Log in to your Bluehost control panel.
  2. Go to the Account menu.
  3. Check the Email Address listed under Contacts to ensure it's the same on all of your accounts.

If you are unsure whether the account uses the Legacy or Bluerock interface, please see Bluerock vs. Legacy to determine which steps to follow.