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How To Cancel a Hosting Account

We value you as our customer and are sorry to see you go. Please let us know if there is anything we can do to improve your experience and keep you as our valued customer. 

We understand that building and growing an online presence can be challenging. Knowing how to cancel your hosting account properly is important if you no longer wish to continue hosting with us. In this guide, we'll provide an overview of how to cancel your hosting account and request a refund before or after renewal for a certain period. By following our steps, you can ensure a smooth and hassle-free cancellation process. 


Cancel a Hosting Account

Please note that Bluehost services will be renewed automatically once your term expires. However, you can switch off the automatic renewal of your hosting services at any time you want. If you decide to turn off automatic renewal, your hosting services will remain active until the end of your current term. Instructions on turning off automatic renewal are in our managing renewal options guide. If you've been charged already for the upcoming term but wish to avoid the renewal, please get in touch with our support team.

Before You Cancel a Hosting Account

If you're considering canceling your hosting account, consider these first: 

  • Backup your website: Ensure you have a complete backup of your website files and database. This will ensure that you keep all important data. After your services are disabled, any data stored on the server will be permanently deleted and cannot be recovered. 

  • Review your cancellation policy: Check the Bluehost refund policy to see if there are any fees or penalties for canceling your account. You can also review any refund policies to see if you are eligible for a refund. 

  • Contact customer support: If you have questions or concerns about how to cancel your hosting account, contact the Bluehost customer support team. We can offer solutions to any issues you are experiencing or provide options to help you avoid canceling your account. 

Ensure you fully understand the consequences of canceling your hosting account before taking action. It's always a good idea to explore all of your options and seek expert advice before making a decision that could impact your website's performance and availability.

What Happens When You Cancel a Hosting Account

When you cancel your hosting account, Bluehost will typically delete all of the files associated with your account and terminate your access to any services provided by the account. This means that your website will no longer be accessible online, and any emails associated with the account will no longer be available. It's important to make sure that you back up any important files or data before you cancel a hosting account to avoid losing any important information. Additionally, depending on the Bluehost Terms of Service, you may be subject to cancellation fees or penalties if you cancel before the end of your contract term.

How to Cancel a Hosting Account

It's important to keep in mind that your Bluehost account is set to automatically renew your hosting plan 15 days before its renewal date. However, if you have a hosting plan in a 1-month term, then the account will renew the plan in just five (5) days. Therefore, it's important to remember these timelines and turn off the Auto-Renew feature accordingly if you wish to avoid renewals altogether. 

  1. To turn off the Auto-Renew feature, log in to your Bluehost account and navigate the Renewal Center. 

  2. Once there, you'll easily be able to disable Auto-Renewal for your hosting plan.

    Tip:

    • If you decide to discontinue your hosting plan subscription, you can turn off the Auto-Renew feature through the Account Manager's Renewal Center. Ensure this is done before your Bluehost account renews your hosting plan automatically, which occurs fifteen (15) days before the renewal date (or five (5) days for plans with a 1-month term).
    • Please see the Manage Auto-Renew Settings section of the How to Use the Renewal Center article to learn more.

You can completely control your subscription and avoid unexpected charges by disabling Auto-Renewal. Additionally, you'll only be charged for the hosting plan until its expiration date, and you won't have to worry about canceling the subscription manually later on.

Important note: If you are a new customer who has purchased hosting services and is seeking a refund under our money-back guarantee policy, you must contact us within the initial 30 days of your purchase. It's important to understand that the money-back guarantee typically excludes many supplementary items like domains because of their distinctive pricing framework. To contact us, call 888-401-4678 (for US customers only) or use our chat support. Before making contact, make sure of the following: 

  • You have your token readily accessible.
  • The email address in your account's Profile section is up-to-date and accurate. 

Cancel Domain Name

Your domain name is set to renew automatically by default. If you don't want to renew your domain name, turn off its Auto-Renew feature through the Account Manager's Renewal Center. Please be advised that you must turn off the Auto-Renew feature before your Bluehost account automatically renews your domain fifteen (15) days before the domain's renewal date.

Cancel Account Add-on

Fees paid by the customer in connection with the purchase of add-on services, including without limitation, SSL certificates, AppMachine, Site Backup Pro, Pay Per Click Marketing (PPC), cPanel QuickStart, WordPress QuickStart, Site Doctor, website transfer, Design Service Standard, Design Service Plus, Design Service Premium, SEO Package, SiteLock, domain privacy, and domain names are non-refundable, as are payments made by check for $10.00 or less due to processing fees, unless otherwise expressly provided.

Summary

To cancel a hosting account, there are a few steps you need to follow. First, it's important to note that our services are set to renew automatically once your current term expires. However, you can switch off the automatic renewal of your hosting services at any time, and your services will remain active until the end of your current term. If you have already been charged for the upcoming term but wish to avoid the renewal, please get in touch with our support team. 

Before proceeding with the cancellation, verify if you possess reliable local backups. After your services are disabled, any data stored on the server will be permanently deleted and cannot be recovered. If you are a new customer seeking a refund under our money-back guarantee policy, you must contact us within the initial thirty (30) days of your purchase. 

For a comprehensive understanding of our money-back guarantee's terms and conditions, kindly review our Terms of Service.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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