How To Cancel a Hosting Account
We understand that managing an online presence can be demanding. If you’ve decided to stop using our services, it’s essential to know how to cancel a hosting account correctly. This guide will walk you through the steps to cancel your hosting account and review any potential refund eligibility. If you follow the steps given, you can ensure a smooth and straightforward cancellation process.
We value you as our customer and are sorry to see you go. Please let us know if there is anything we can do to improve your experience and keep you as our valued customer.
If you have questions or concerns about how to cancel your hosting account, contact the Bluehost customer support team. We can offer solutions to any issues you are experiencing or provide options to help you avoid canceling your account.
How to Cancel a Hosting Account
Before You Cancel a Hosting Account
If you're considering canceling your hosting account, consider these first:
- Backup your website: Make sure you have a full backup of your database and website files. This will ensure that you keep all important data. After your services are disabled, it will be impossible to recover any data that has been permanently erased from the server.
- Review your cancellation policy: Check the refund policy to see if there are any fees or penalties for canceling your account. You can also review any refund policies to see if you are eligible for a refund.
Before taking action, ensure you fully understand the consequences of canceling your hosting account. It's always a good idea to explore all of your options and seek expert advice before making a decision that could impact your website's performance and availability.
What Happens When You Cancel a Hosting Account
When you cancel your hosting account, Bluehost will typically delete all the associated files and terminate your access to any services it provides. Your email services and website related to the hosting that you cancelled will be suspended and will no longer be available online. To ensure you don't lose any crucial information, back up any key files or data before terminating a hosting account. Additionally, depending on the Terms of Service, you can be charged fines or fees for cancellation if you cancel before the end of your contract term.
How to Cancel a Hosting Account
There are two options to cancel products or hosting:
- Disable Auto Renew
This option will prevent the product(s) or hosting from auto-renewing. It will allow products or hosting to cancel out of the account on the expiration date. If you are interested in this option, follow the steps in the article How to Use the Renewal Center. - Contact Support
This option will allow you to complete an account review, and customer support can cancel the product (if applicable). You can contact support by chat or phone.Check the front of the site to find out what customer support your plan includes.
If you are a new customer who has purchased hosting services and is seeking a refund under our money-back guarantee policy, you must contact us within the initial 30 days of your purchase. It's important to understand that the money-back guarantee typically excludes many supplementary items like domains because of their distinctive pricing framework. To contact us, call 888-401-4678 (for US customers only) or use our chat support. Before making contact, make sure of the following:
- You have your token readily accessible.
- The email address in your account's Profile section is up-to-date and accurate.
How to Cancel a Domain Name
By default, your domain name is configured to renew automatically. If you don't want to renew your domain name, turn off its Auto-Renew feature through the Account Manager's Renewal Center.
How to Cancel Account Add-on
Fees paid by the customer in connection with the purchase of add-on services, in addition to SSL certificates, AppMachine, Site Backup Pro, Pay Per Click Marketing (PPC), cPanel QuickStart, WordPress QuickStart, Site Doctor, website transfer, Design Service Standard, Design Service Plus, Design Service Premium, SEO Package, SiteLock, domain privacy, and domain names, payments made by check for less than $10.00 are also non-refundable due to processing fees, unless otherwise specified.
Summary
Canceling your hosting account requires turning off the Auto-Renew feature in your Renewal Center or contacting our support team to process the cancellation. Don’t forget to back up any critical files before canceling, as your data will be deleted once the account is deactivated. If you're eligible for a refund under our money-back guarantee, contact support within 30 days of your purchase.
For a comprehensive understanding of our money-back guarantee's terms and conditions, kindly review our Terms of Service.
If you need further assistance, feel free to contact us via Chat or Phone:
- Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
- Phone Support -
- US: 888-401-4678
- International: +1 801-765-9400
You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.