How to Reset Your Login Password

If you've forgotten your primary account password or want to change it, this article will guide you through the process of how to reset your login password. This password is the one you use to log in to your Account Manager, and it also serves as your cPanel password. If you need to reset your hosting or billing password, please contact the account administrator for assistance.

• My Profile and Security
• Password requirements
• What is a special character?
• I don't remember the current password (How to reset your login password)
• I know the password but want to change it
• Troubleshooting account password
• Summary

My Profile and Security

Below are the steps you can follow to view and modify your password

1. Log in to your Account Manager.
2. Click your profile in the upper right corner to view the drop-down choices.

   

3. Click the My Profile tab to view the My Profile and Security section.

   

Password requirements

First, let's go over the password requirements. These requirements may look strict, but they'll help you create a strong password. Your new password must have:

• At least eight characters
• At least one capital letter
• At least one lowercase letter
• At least one number
• At least one special character
• A minimum strength rating of "Meh" or higher
• It can't be a previously-used password
• It can't contain the account username

What is a special character?

Special characters are any symbol that is not a number or letter. The following are some examples of special characters.

I don't remember the current password (How to reset your login password)

If you've forgotten your primary account password and are unable to log in to your account, follow these steps to reset the password:

1. Log in to your Account Manager.
2. Enter your USERNAME and click Next.

   

3. Click the FORGOT PASSWORD link.

   

4. Please enter your User ID, tick the box for reCAPTCHA, and click the NEXT button.

   

5. An email containing a password reset link will be sent to your account's email address on file. Click the reset link in the email.
   • If the email is not in your inbox, wait a few minutes, check again, or look in your junk mail or spam folder. If you have still not received the email, make sure you're checking the right email address or check out how to update your email address.

I know the account login password but want to change it

If you know your password and can log in to your account, follow these steps to reset the password: 

1. Log in to your Account Manager.
2. Click the Profile icon towards the top right corner of your screen.

   

3. Click on the My Profile tab.

   

4. Navigate to the Login Credentials on the My Profile & Security page. 

   

5. Click on the CHANGE button and reset your account password.

Troubleshooting account password

• If your new password includes all of the requirements but doesn't reach at least "Meh" on the strength scale, try adding a special character.
• Use only the special characters shown in the Password Requirements section. Don't use international characters.
• If you're having trouble coming up with an acceptable password, click Suggest Password, and the system will create one for you.
• If you're unable to log in with the new password, make sure you are using a valid username. You can use any domain name assigned to your account (e.g., yourdomain.ext) or the username that was created when you signed up (e.g., yourdom1). An email address is not a valid username.
• We recommend clearing your browser's cache, cookies, history, and passwords. If you need assistance, please see How to Clear Your Browser Cache.

Summary

Ensure you can log in to your Account Manager and keep your account information secure. If you need to reset your Account Manager password, this will show you how to reset your account password. If you forgot your password to your Account Manager, you can visit login to your Account Login to reset it.

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