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How to Update Your Contact Email Address

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This brief guide will walk you through the steps to update your contact email address, ensuring you stay informed about your account status, renewal reminders, and other critical information. Follow the detailed instructions in the next section to make this important update quickly and securely. 

Update your Contact Email Address

The contact email address on your account is a significant detail that allows the account holder to receive important updates, billing notices, and more. Most importantly, the account holder has the ability to change the main account password, which gives them full possession of the account. For these reasons, it is critical that the email address on file belongs to the account owner. 

Update your contact email address by following the steps outlined below.

  1. Log in to your Bluehost Account Manager.
  2. Click on Account Settings (the profile icon next to your name).
  3. Choose My Profile from the drop-down menu that appears.
    Bluehost My Profile
  4. In the Profile section, click the EDIT link toward the top right-hand corner.
    Bluehost My Profile - Edit
  5. Enter your preferred email address, then click Save.
    Bluehost My Profile - Edit Email Address
  6. You will see a pop-up prompting you to confirm your password. Enter your password, and click CONFIRM.
  7. Once you have confirmed your password, you will see a pop-up reminding you that this will also change the Registrant information for your domain and will result in a 60-day transfer lock.
    Check the Yes, I want to save profile edits box to confirm, then click the SAVE button.
    AM Edit Profile Warning Pop-up
  8. Lastly, an email will be sent to the existing and new email addresses. Both email addresses need to approve the change.
    AM Edit Profile Change Not Immediate Message Pop-up

We highly recommend using an email address that is not associated with your hosting account.

Update Contact Email Address By Phone

If you no longer have access to the contact email address and cannot remember your main account password to log in and update it manually, we'll be happy to assist you over the phone. However, we require verification to ensure that the hosting account owner is the actual person requesting the change for your protection. In addition, you must meet the following requirements:

  1. It should be the person whose name is on the account. 
  2. You should be calling from the phone number in the account. 
  3. You must verify the current contact email address. 
  4. You must verify the full 6-digit Security PIN on your account. 

Important Note: If you cannot meet these requirements, please contact the account owner for assistance, or ask a customer support agent what else you can do to verify your ownership of the hosting account. Also, for security purposes, we will not confirm the name we have listed on file.

Summary

You need to update your contact email address, and it is important to do so as soon as possible to ensure that you continue to receive updates, billing notices, and more. You can do this by logging into your account and updating your contact information under the My Profile section. Always remember to keep your contact information up-to-date to stay informed and connected.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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