How to Update Contact Information

1. Log in to your Bluehost Account Manager.
2. Click the Person icon in the top right-hand corner.
3. Click the Accounts and Users dropdown option.
   

Update your information, including name, address, phone number, and email, from your Profile.

Updating your contact information is a straightforward process that can be done easily through your Profile. Your Profile is a centralized location that houses your personal information, including your contact details. By accessing your Profile, you can easily change your contact information, such as updating your phone number, email address, or physical address.

To update your Email

• From Accounts and Users
  • Multiple or Single Domains
  • No Domains
• From My Profile

From Accounts and Users

Multiple or Single Domains

1. Please access the Accounts and Users page.
   

2. For the account you wish to update, please click the MANAGE button.
   
   You will then be rerouted to the Account Information page.

3. Click the EDIT link, and the Edit Contact Info popup will appear.
   

4. On the Edit Contact Info popup, please follow the steps below:

   1. Tick the "Yes, update contact info for all domains on this account." box.
   2. Click the AGREE button.
      

5. Make the needed changes, then click the SAVE button.
   

6. On the Edit Profile popup, please click the CONTINUE button.
   

7. On the Verify Your Email popup, please follow the steps below:

   1. Enter the verification code that we sent to the new email address in the Enter Verification Code text field.
   2. Click the VERIFY button.
      

8. Once you have verified your new email address, we will send an approval request via email to both the current and new registrants, as required by ICANN, as shown in the screenshot below.
   

   Note: Please read and understand the IMPORTANT REMINDERS stipulated on the Edit Contact Info popup, as shown in the screenshot above.

9. After reading the important reminders, please tick the "Yes, I agree and want to save the changes to the contact info." box, then click the AGREE button.

10. The email change has been initiated on your account. Approval is required from both parties within seven (7) days for the change to be successful, as shown in the screenshot below.
    

    Note: Approximately within thirty (30) minutes, you will receive an Action Required email to the old email and the new email to approve the change.

11. Provided that you have access to both the old and the new email address, please follow the steps below:

    1. Click the CONFIRM REQUEST button on the Action Required email sent to both the old and the new email address.
    2. Choose the Approve dropdown option on the Domain Registrant Request page.
    3. Lastly, click the Submit button.
        

You will see the "Thank you! We have received your response" prompt on the Domain Registrant Request page, as shown in the screenshot below.

No Domains

1. Please access the Accounts and Users page.
   

2. For the account you wish to update, please click the MANAGE button.
   
   You will then be rerouted to the Account Information page.

3. Click the EDIT link.
   

4. Make the needed changes, then click the SAVE button.
   

5. Lastly, you will see the "You have successfully updated your contact information!" message as shown in the screenshot below.
   

From My Profile

1. Please access the My Profile page.
2. In the My Profile & Security panel, click the EDIT link.
   
3. On the Edit Contact Info popup, please follow the steps below:
   1. Tick the "Yes, update contact info for the above domains on this account." box.
   2. Click the AGREE button.
      
4. Make the needed changes, then click the SAVE button.
   
5. On the Edit Profile popup, please click the CONTINUE button.
   
6. On the Verify Your Email popup, please follow the steps below:
   1. Enter the verification code that we sent to the new email address in the Enter Verification Code text field.
   2. Click the VERIFY button.
      

7. Once you have verified your new email address, we will send an approval request via email to both the current and new registrants, as required by ICANN, as shown in the screenshot below.
   

   Note: Please read and understand the IMPORTANT REMINDERS stipulated on the Edit Contact Info popup, as shown in the screenshot above.

8. After reading the important reminders, please tick the "Yes, I agree and want to save the changes to the contact info." box, then click the AGREE button.

9. The email change has been initiated on your account. Approval is required from both parties within seven (7) days for the change to be successful, as shown in the screenshot below.
   

   Note: Approximately within thirty (30) minutes, you will receive an Action Required email to the old email and the new email to approve the change.

10. Provided that you have access to both the old and the new email address, please follow the steps below:

    1. Click the CONFIRM REQUEST button on the Action Required email sent to both the old and the new email address.
    2. Choose the Approve dropdown option on the Domain Registrant Request page.
    3. Lastly, click the Submit button.
        

You will see the "Thank you! We have received your response" prompt on the Domain Registrant Request page, as shown in the screenshot below.

To update your Name, Address, Phone number and Fax

• From Accounts and Users
  • Name or Organizational Name
  • Address, Phone, Fax and No Domains
• From My Profile
  • Name or Organizational Name
  • Address, Phone, Fax and No Domains

From Accounts and Users

Name or Organizational Name

1. Please access the Accounts and Users page.
   

2. For the account you wish to update, please click the MANAGE button.
   
   You will then be rerouted to the Account Information page.

3. Click the EDIT link, and the Edit Contact Info popup will appear.
   

4. On the Edit Contact Info popup, please follow the steps below:

   1. Tick the "Yes, update contact info for all domains on this account." box.
   2. Click the AGREE button.
      

5. Make the needed changes, then click the SAVE button.
   

6. On the Edit Contact Info popup, please follow the steps below:

   1. Tick the "Yes, I agree and want to save the changes to contact info." box.
   2. Click the AGREE button.
      

      Note: Please bear in mind that changing your name or company/organization name will apply a sixty (60) day transfer lock to all affected domains after the change. 

7. Lastly, you will see the "You have successfully updated your contact information!" message as shown in the screenshot below.
   

Address, Phone, Fax and No Domains

1. Please access the Accounts and Users page.
   

2. For the account you wish to update, please click the MANAGE button.
   
   You will then be rerouted to the Account Information page.

3. Advise the customer to click the EDIT link.
   
4. Make the needed changes, then click the SAVE button.
   
5. Lastly, you will see the "You have successfully updated your contact information!" message as shown in the screenshot below.
   

From My Profile

Name or Organizational Name

1. Please access the My Profile page.
2. In the My Profile & Security panel, click the EDIT link.
   
3. On the Edit Contact Info popup, please follow the steps below:
   1. Tick the "Yes, update contact info for the above domains on this account." box.
   2. Click the AGREE button.
      
4. Make the needed changes, then click the SAVE button.
   
5. On the Edit Contact Info popup, please follow the steps below:
   1. Tick the "Yes, I agree and want to save the changes to contact info." box.
   2. Click the AGREE button.
      

      Note: Please bear in mind that changing your name or company/organization name will apply a sixty (60) day transfer lock to all affected domains after the change.

6. Lastly, you will see the "You have successfully updated your contact information!" message as shown in the screenshot below.
   

Address, Phone, Fax and No Domains

1. Please access the My Profile page.
2. In the My Profile & Security panel, click the EDIT link.
   
3. On the Edit Contact Info popup, please follow the steps below:
   1. Tick the "Yes, update contact info for the above domains on this account." box.
   2. Click the AGREE button.
      
4. Make the needed changes, then click the SAVE button.
   
5. Lastly, you will see the "You have successfully updated your contact information!" message as shown in the screenshot below.