How to Order SiteLock
Overview
We have a dedicated security staff specializing in your site's security and supporting the SiteLock product itself. You may find that you need someone with direct access to the alerts, messages, scans, or account information related to your SiteLock account. You may want to understand better the benefits of our security offerings before making a new purchase or upgrading an existing product. In such instances, the best thing to do is contact our security staff for the best possible help with your questions.
SiteLock Plans
| SiteLock Plans | Initial Rate | Renewal Rate |
| Essentials | $35.88/year | $71.88/year |
| Prevent | $179.88/year | $239.88/year |
| Prevent Plus | $299.88/year | $359.88/year |
SiteLock Features
| Features | Free Scan | Essentials | Prevent | Prevent Plus |
| Malware Detection | ✓ | ✓ | ✓ | ✓ |
| External Scan | ✓ | ✓ | ✓ | ✓ |
| 24/7/365 Phone & Email Support | ✓ | ✓ | ✓ | ✓ |
| Google Blacklist Monitoring | ✓ | ✓ | ✓ | ✓ |
| Pages scanned for Malware | 5-10 | Unlimited | Unlimited | Unlimited |
| SiteLock Security Seal | ☓ | ✓ | ✓ | ✓ |
| SMART File-Level Malware Scanning | ☓ | ✓ | ✓ | ✓ |
| Database Scanning | ☓ | ☓ | ✓ | ✓ |
| Scan Frequency | Daily | Daily | Daily | Continuous |
| Malware Removal | ☓ | ✓ | ✓ | ✓ |
| Response Time | ☓ | 12 Hours | 6 Hours | 4 Hours |
| SMART/Patch | ☓ | ☓ | ☓ | ✓ |
| Weekly Scan Report | ☓ | ✓ | ✓ | ✓ |
| Website Acceleration (CDN) | ☓ | Basic | Advanced | Advanced |
| Advanced Firewall Security | ☓ | ☓ | ✓ | ✓ |
Support
For further assistance, you may contact our security team via phone (844) 589-5312, or you may contact our Chat Support. You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.