Whether you want to change your main account password, or you've forgotten it, we can help! The password you use to access your Bluehost account can be changed or reset using the instructions found in this article.  

Please contact the account administrator for help if you need to reset your billing or hosting password. 

• Password Requirements
• I Don't Remember the Current Password
• I Know the Passsword but Forgot the User ID
• I Know the Password but Want to Change It
• Troubleshooting

Password Requirements

Having a strong password is crucial for maintaining the security of your online accounts and personal information. Here are some key reasons why strong passwords are important: 

1. Protection Against Unauthorized Access: Strong passwords are your first defense against unauthorized access to your accounts. They make it much more difficult for hackers to figure out your password, breach it, and access your data. 

2. Prevention of Identity Theft: Cybercriminals often use stolen passwords to commit identity theft. Using strong passwords reduces the risk of having your personal and financial information stolen and misused. 

3. Safeguarding Financial Information: Many online accounts are linked to your financial information, such as bank accounts, credit cards, and payment services. Strong passwords help protect your financial assets from theft or fraudulent activity. 

4. Prevention of Unauthorized Purchases: Strong passwords can prevent unauthorized purchases on e-commerce websites and app stores. Without a strong password, someone could make purchases using your account, leading to financial losses. 

5. Confidentiality of Personal Data: Personal emails, messaging apps, and social media accounts often contain sensitive and private information. Strong passwords help keep this data confidential and prevent it from being accessed or exploited by unauthorized individuals. 

6. Protection of Work-Related Information: Strong passwords are essential to protect company data and sensitive work-related information if you use online services for work. Breaches of work-related accounts can have serious consequences for you and your employer. 

7. Mitigating Security Risks: Weak passwords are a common entry point for cyberattacks such as brute-force attacks and password guessing. Strong passwords make it more challenging for attackers to exploit vulnerabilities. 

8. Compliance Requirements: Some industries and organizations have specific password requirements and standards. Strong passwords can help you meet these requirements and avoid legal or regulatory issues. 

9. Reducing the Impact of Data Breaches: Data breaches are becoming increasingly common. If one of your accounts is compromised in a data breach, having a strong, unique password for each account also reduces the risk of the other accounts being compromised. 

10. Peace of Mind: Knowing you have strong passwords provides peace of mind. It can ease your worries about online safety, letting you take advantage of the advantages of the digital world with more assurance.

The requirements below may look strict, but they'll help you create a strong password.

Account Manager

Your Account Manager account password must meet the following requirements:

• It must be at least 12 or more characters. (Maximum of 16 characters in total)
• At least one uppercase letter
• At least one lowercase letter
• At least one number

Bluerock

Your Rock account password must meet the following requirements:

• At least eight characters
• At least one capital letter
• At least one lowercase letter
• At least one number
• At least one special character
• A minimum strength rating of "Fair" or higher
• It can't be a previously-used password
• It can't contain the account username
  Special characters are any symbols that are not numbers or letters. The following are some examples of special characters.

I Don't Remember the Current Password

Account Manager

Password Reset Link via Email

1. Go to the My Account Login page.
2. Click the FORGOT PASSWORD? link.
   
3. On the Forgot Password page, follow the following steps below: 
   1. Please type in your User ID. Please click here to get your User ID If you have forgotten it.
   2. Check the I'm not a robot box.
   3. Click the Next button.
      
4. Look into your email address for the password reset link. You will encounter the following message below if you've successfully sent the password reset email to the email linked with the account you're attempting to access.
   

Verification Code via SMS

The instructions below will help you reset your Account Manager password by receiving the Verification Code to the Trusted Phone Number sent via text message(SMS):  

1. Go to the My Account Login page.
2. Click the FORGOT PASSWORD? link.
   
3. On the Forgot Password page, follow the following steps below: 
   1. Please type in your User ID. Please click here to get your User ID If you have forgotten it.
   2. Check the I'm not a robot box.
   3. Click the Next button.
      
4. Given that you have enabled the TPN (Trusted Phone Number) and unable to retrieve the reset password link via email, please follow the steps below: 

   Account with Trusted Phone Number Enabled	Account with Trusted Phone Number Not Enabled

    
   Note: The table above compares accounts with the Trusted Phone Number (TPN) enabled and not enabled.

   1. Click the I didn't get an email dropdown.

   2. Click the text me a verification code link.  

5. Please input the code into the Verification Code field and then proceed by clicking the SUBMIT button. 

   Verification Code Not Exhausted	Verification Code Attempts Exhausted

    
   Note: The table above compares Verification Code messages for users who haven't used up all their Verification Code Attempts and those who have.

6. Provided you've submitted the accurate Verification Code, please proceed with the following steps when the Reset Password page appears: 

   1. Fill in the new password you want to use in the New Password field.  

   2. In the Confirm New Password field, please use the same password that you used in the New Password field.

   3. Lastly, click the CHANGE PASSWORD button.

      

You will know if you have successfully changed since you will see the prompt below.

Bluerock

1. Go to the Bluehost homepage and select Login, located at the upper-right corner of the page.
2. In the Log in to your account page, find and click the FORGOT PASSWORD? link.
3. Enter your Username (full domain name) and click the SEND PASSWORD button.

I Know the Password but Forgot the User ID

If you've forgotten your Account Manager User ID and are unable to log in, follow the steps below to reset the password: 

1. Go to the My Account Login page.
2. Click the FORGOT USER ID? link.
3. On the Forgot User ID page, follow the steps below:
   1. If you can recall your email address, kindly input the email address linked to the account you're attempting to access. If you forgot your email, click the Forgot Email? Search by domain link. 
   2. Check the I'm not a robot box.
   3. Click the Next button.
      
4. An email with the User ID Recovery link will be sent to the email address linked to your registered account. 

   Note: This section of this article ONLY applies to customers who are migrated to the Bluehost Account Manager interface. There is no FORGOT USER ID in the Rock interface. Please see Account Manager vs. Rock to learn more. 

I Know the Password but Want to Change It

Account Manager

1. Locate the name of the user in the upper right corner and do the following steps below: 
   1. Click the Name of the User (your name). 
   2. Please hover your mouse and click My Profile.
2. In the Security section, click the CHANGE link beside the word Password.
3. After clicking the CHANGE link, please follow the steps below once the Change Password popup shows up: 
   1. Type in your current password in the Current Password field.  
   2. Type in the new password you would like to use in the New Password field.
   3. In the Confirm New Password field, use precisely the same password that you use in the New Password field.
   4. Click the SAVE button. 

You will know if the Change Password succeeds when you see this prompt. 

Bluerock

1. Click the Account icon located in the top-right corner of the page.
2. Choose the Security option from the dropdown menu to oversee your password settings.
3. Click the Change password button beneath the password you would like to update. 
4. Choose the new password you would like to use. 
5. Click the SAVE button.
   

   Note: Ensure it meets the password requirements outlined in the Password Requirements section.

Troubleshooting for Bluerock Users

• If your new password includes all the requirements but doesn't reach at least "Minimum" on the strength scale, try adding a special character. 

• If you are a customer using the Rock interface, use only the special characters shown in the Password Requirements section. Don't use international characters.   

• If you need help with a good password, click the Suggest Password, and the system will create one. 

• Use a valid username if you cannot log in with the new password. You can use any domain name assigned to your account (e.g., yourdomain.com) or the username created when you signed up (e.g., yourdom1). An email address is not a valid username. 

• We recommend clearing your browser's cache, cookies, history, and passwords. If you need assistance, please see How to Clear Your Browser Cache.