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Understanding Server Status: Frequently Asked Questions (FAQs)

Understanding Server Status

Web servers process incoming requests from users' devices, and the server status reveals if these servers are operational and prepared to manage these requests. You can track the status of your server through cPanel and check your server's health and performance.

Bluehost's system administrators constantly monitor our web servers and act quickly to prevent any possible problems or correct any common server status issues that may have occurred.

Frequently Asked Questions

Q: My website is down. Can you move my account to another server?

A: We apologize for the server downtime you experienced and any inconvenience this may have caused. Our priority is to get the server up and running as soon as possible so you experience no more downtime. The resources and time it would take to move you to another box are far greater than the current resources to bring your server back online. Unfortunately, at this time, because your account is on a server that is undergoing maintenance, we cannot move it. Even if it were possible to migrate your account to another server, it would take 24 to 48 hours for DNS propagation in addition to the time of moving your files. Doing this would also pull valuable resources and increase the length of time to resolve any issues currently being addressed.

Q: How do I access the Server Status page on my account?

A: There is no direct link that you can click to access your server status page. Learn how to check your server status by following the steps below:

  • For VPS Hosting
    1. Log in to WHM.
    2. Scroll down until you will see the Server Status tab located on the left side of your WHM Dashboard, and you can do any of the following:
      • Click the Apache Status link to display the status of your Apache server in a new tab on your internet browser.
      • Click the Daily Process Log link to display the information about your server's consumption of processing power and memory in a new tab on your internet browser.
      • Click the Server Information link to display the information about your hardware configuration, such as the speed of your processor, in a new tab on your internet browser.
      • Click the Service Status link to display a list of the server's monitored services in a new tab on your internet browser.
      • Click the Task Queue Monitor link to display the information about cPanel & WHM’s task queue in real-time in a new tab on your internet browser.
  • For Shared Hosting
    1. Access cPanel.
    2. Click the Server Information link under the General Information section of your cPanel Dashboard.

Q: What is the Affiliate program?

A: We offer you the opportunity to earn a commission while promoting our hosting products to your audience and clients through our Affiliate program.

Q: Why do you perform these updates in the middle of the day?

A: We notify our customers in advance, by email, of any maintenance which we expect to cause server downtime. We also schedule these updates when it will impact the least number of customers. There are times, however, when emergency repairs and security fixes need to be done immediately. Due to the nature of this situation, it is not in anyone's best interest to delay action.

Q: What is a rebuild tree?

A: A shared hosting server accommodates a vast number of files, and due to the high traffic volume, occasional corruption may occur. To rectify this corruption, the web server undergoes a file systems check or rebuilds the tree. Given the extensive file count on the server, this corrective process typically spans 1 to 4 hours. In certain instances, on different file systems, the duration may extend to 4 to 8 hours.

Q: Why don't you have server redundancy?

A: We've allocated substantial financial resources to implement numerous redundant systems, including routers, Internet connectivity, UPS power backups, and backup generators. However, it's important to note that the nature of the shared hosting environment makes it challenging to provide redundant or clustered servers while still maintaining cost-effectiveness for our customers.

Q:Can I get a prorated refund for the downtime?

A: Downtime occurs due to the complexity and nature of a shared web hosting environment. Unfortunately, we do not offer compensation for any downtime. We are sorry for any inconvenience or loss which resulted from your website being down. For any questions about our policies and procedures, please see our Terms of Service.

Summary

Increase your understanding of server status for a web hosting service. Understand how web servers process requests and the importance of monitoring server health and performance through tools like cPanel. Bluehost system administrators actively monitor servers to prevent or address issues. This guide answers common questions about handling server downtime, accessing server status, the affiliate program, update scheduling, server rebuild processes, redundancy, and refunds for downtime. The FAQs section covers topics from technical support queries to policy-related concerns, emphasizing the company's commitment to maintaining server uptime and addressing customer inquiries efficiently.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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