View Billing Receipts and Payment History
Did you receive an email from Bluehost letting you know that you were just billed, or did you see an unfamiliar charge on your bank statement? This article will help you determine what you were charged for.
All services are set to auto-renew by default, which means that we will attempt to renew the service 15 days prior to expiration using the payment method on file for the account. All automatic renewals are authorized by our Terms of Service. You can manage your renewal options by following the steps in this article: Managing Renewal Options
Any time a payment is processed on an account, an email will be sent to the email address on file to notify the account owner of the successful transaction. The email will usually include the domain name on the account and the service that was renewed, but if it doesn’t, you can log into your account and view your transaction receipts by following the steps in Viewing History.
The Billing Department will need to pull up the account in order to review the charge. If you do not have an account with Bluehost, or if you are unsure which account was charged, you should be able to find that information on your bank statement. The transaction should include BLU* and the domain name for the account to which the payment was applied.
If the domain name belongs to you, please log in to the account to view your receipts. If you recognize the domain, but it does not belong to you, it is possible that your credit card has been used fraudulently.
Unwanted or Unauthorized Charge
If you did not intend for the service to be purchased or renewed, please contact the Billing Department by phone or chat for assistance. Depending on the service and how long it has been since purchase or renewal, they may be able to reverse the renewal and/or cancel the service on your behalf. If we can determine that the charge was unauthorized and fraudulent, a full refund will be issued to you.
All account transaction receipts are listed in the Billing History, including the invoice number, date, amount, and description. The receipt for the creation of your account will be available by midnight GMT on the date of purchase. All other receipts will be available immediately upon payment.
Log in to your Bluehost control panel and use the following steps to access your receipts:
- Go to the Account menu and click on Payments in the submenu.
- Click on the Invoice Number on the left to open and view the full receipt. You can print the invoice from your browser.
- Click on the 'account' icon at the top of the screen on the far right-hand side.
- Click on the Billing subtab.
- Click View Details next to any order under Your Payments to open and view the full receipt. You may select to download the invoice as a PDF from your browser.
Receipts reflect the contact and billing information on file at the time the transaction is made. We cannot make changes to the contact information on a receipt after the transaction has been processed.
If you have any questions regarding your receipts or billing history, please contact our Customer Support Team for assistance.