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VPS & Dedicated Hosting: Root WHM (rWHM)



Overview

We offer a full WHM with root access for VPS and Dedicated Hosting owners.

All WHM users have :

  • The tools needed to create, delete and suspend your cPanel accounts.
  • The tools needed to manage and monitor your sites (password resets).
  • Access to all of your domains' DNS zones.
  • The ability to configure your own customers' support requests through cPanel.
  • Permission to check the server information and status.
  • Access to customize your hosting and control panel (skeleton directory, branding).
  • Ability to change your client domain names and usernames.

The root owner's WHM also has :

  • Ability to change your primary cPanel username.
  • Access to install SSL certificates.
  • Permission to restart services (HTTP, mail, SQL, ssh).
  • Access to Fantastico Admin.
  • Ability to assign IP addresses.
  • The automated backups tool.
  • The reseller center (used for managing resellers).

Support

You can submit a support request to the cPanel customer service team through the support center. There are several alternate forms of help you may wish to review before you submit a support request:

  • cPanel and WHM FAQ - Please use the online search facility in the online FAQ to see if your problem is listed.
  • Support Forums - Search through the archives or ask questions at the cPanel support forums.
  • Documentation - Please check the online cPanel and WebHost Manager documentation for help.

Note: cPanel support will not be able to answer questions about installing third-party software (ImageMagick, pdflib, etc.).

Steps to Access Support Menu

  1. To access the Support Menu, click on Support on the main screen of your WebHost Manager interface.
  2. Click on the Support Center.
  3. Click on one or more of the available links. If you need to contact cPanel directly, click on the Contact cPanel.net link.
  4. Enter your name, email address, phone number, IP address, and cPanel version/build of your server in the Your Name, Your Email Address, Call Back # fields, IP Address of Server, and cPanel version/build fields.
  5. Enter a brief, one-line description of your problem in the Brief Description of Problem field.
  6. Enter the distributor's name from which you obtained a software license in the Distributor/Partner NOC Name field.
  7. Enter a detailed description of the problem in the Detailed Problem Description field. Add as much detail as you can about the problem. You should include any and all parts of the affected software, any changes you have made to the server recently, what you are trying to accomplish. Any other information you feel may help the technical support representative better assist you.
  8. To the best of your ability, enter each action required to reproduce the problem in the Steps to Reproduce the Problem field.
  9. Click on Send Request.

For further assistance, you may contact our Chat Support or Phone Support via 888-401-4678. You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.