WHM Support: A Complete Guide

What is Web Host Manager or WHM?

Web Host Manager (WHM) is an advanced interface that acts as a companion to the cPanel Control Panel. It offers server administrative capabilities and additional features alongside cPanel. WHM serves as a powerful tool for hosting providers and system administrators because it allows them to manage and configure server settings, create and manage cPanel accounts, implement security protocols, and customize hosting environments. Our VPS and dedicated hosting plans include WHM access, enabling you to leverage its extensive functionality for efficient server management.

This article lists all helpful information for WHM (Web Host Manager).

• Need A Server With WHM, cPanel, and Root Access?
• Find It Faster
• WHM (Web Host Manager)
• Summary

Need A Server With WHM, cPanel, and Root Access?

Want to Find It Faster? We've Got You Covered

If you have something in mind you're looking for, a faster way to locate it is by using the 'Find' field.

What is the find field box in my browser?

The find field box can be used with any browser, allowing you to search the text currently displayed on the web page. Use your keyboard to type the following shortcut to make the 'find box' appear.

• For Mac: Command + F opens the Find field
• For Windows: Ctrl+F/Control-F opens the Find field

You can locate more information about using the find box on a web browser below:

• Chrome
• Microsoft Edge|Internet Explorer
• Mozilla Firefox
• Safari on Mac

WHM (Web Host Manager)

• VPS & Dedicated Hosting: Log in to WHM

  The root password will be required anytime you would like to log into WHM. This article will explain how to log in to WHM on your VPS or Dedicated hosting account and how to reset that password.

• VPS & Dedicated Hosting: Root WHM (rWHM)

  We offer a full WHM with root access for VPS and Dedicated Hosting owners. If you have issues, you can submit a support request to the cPanel customer service team through the support center.

• VPS & Dedicated Hosting: Accessing the System Console

  There are various reasons for accessing the system console. You can manage your server from the command line here using the root username and password.

• Password Reset

  You'll use passwords for quite a few different tasks within your account. This article explains how to reset your passwords for various portals within your account.

• Resellers: Force Password Change

  This article explains how to force a resold account's owner to update their password.

• Resellers: Suspend and Unsuspend Resold Accounts

  This article explains how to suspend or un-suspend a resold account using WHM.

• VPS & Dedicated Hosting: Restarting Services

  It's best to restart only the service having issues on your server when possible rather than restarting the entire server. This article will explain how to restart your server if needed.

• How To Upgrade cPanel Software

  Upgrading to the latest version of cPanel in WHM.

• CentOS 7 Upgrade

  VPS and Dedicated customers with servers running the CentOS 6 operating system will not be able to upgrade cPanel past version 86. This article explains more about how to upgrade if you are running CentOS 6.

• VPS & Dedicated Hosting: Reseller Account Transfers

  This article will help you transfer accounts from other servers to your account.

• Resellers: Upgrading or Downgrading Features on a Resold Account

  This article will explain how resellers can upgrade or downgrade a resold account.

• Resellers: Where to Log in to Your Account

  Reseller plans allow you to manage clients from within your account. This article provides an explanation covering where a reseller (and their customers) will log in to access their sites.

• Dedicated Hosting Plans Cost Comparison

  Our Dedicated platform is built on OpenStack, a scalable cloud OS. This is provided with our own installation of WHM, an enhanced cPanel, and custom Domain Manager and Server Management tools.

• VPS & Dedicated Hosting: Configuring Backups Through WHM

  This article will explain how to configure Backup settings for Dedicated and VPS Hosting accounts. To configure or deactivate your backups, you will need to log into your WHM.

• VPS & Dedicated Hosting: Enable Non-Legacy Backups

  If you want the backup tools on your cPanel accounts to access the server backups, this article will explain how to configure your dedicated or VPS server to use the new (non-legacy) backup system.

• VPS & Dedicated Hosting: Restoring Backups

  This article will explain how to restore a backup on a VPS or Dedicated server.

• VPS & Dedicated Hosting: Restore or Transfer cPanel Accounts

  If you need to transfer or restore a cPanel account for your VPS or Dedicated server, there's a tool within the WHM panel to perform these tasks. This article is about transferring or restoring from another server or restoring after a re-image.

• Reseller: Edit the DNS Zone Template

  This article explains how to edit the DNS Zone Template. You can apply a set of default DNS records each time you create a new Account. 

• DNS Configuration with Web Host Manager (WHM)

  This article shows how to configure DNS and custom nameservers in WHM and explains resolutions to DNS issues.

• VPS & Dedicated Hosting: Troubleshooting 'DNS Entry Already Exists' Error

  Learn to fix the 'DNS entry already exists' warning in VPS and Dedicated servers.

• Resellers: Configure Default Nameservers

  This article explains how to specify the default name servers on a reseller account.

• VPS & Dedicated Hosting: Changing the Hostname

  Change your hostname in WHM if you are currently using either a virtual private or dedicated server with us.

• VPS & Dedicated Hosting: Adding a New Package with WHM

  To help maintain stability or set tiers for your clients or your separate websites, you'll want to create a package that will set limits for the cPanels that you assign to it.

• Resellers: Configure Customer Contacts in WHM

  This article explains how to update the customer contacts on a reseller account.

• VPS & Dedicated Hosting: Creating New cPanel Accounts Through WHM

  If you'd like to have more than one cPanel in your account or to host more than one website and want to keep them separate, then this tutorial will help you to be able to do that.

• VPS & Dedicated Hosting: Managing Users

  This article will explain how to create and manage users on Dedicated or VPS servers.

• VPS & Dedicated Hosting: Installing an SSL Certificate for a Website

  This article will help with installing an SSL certificate for an account on a dedicated server through the WHM by providing steps to do so.

• VPS & Dedicated Hosting: Manage Login SSL Certificates

  Learn how to manage the SSL used for cPanel login Through the WHM.

• VPS & Dedicated Hosting: Manage Service SSL Certificates

  This article will explain how to add a new SSL certificate for your different WM services if you are using a Virtually Private or Dedicated Server with us.

• VPS & Dedicated Hosting: Resetting SSL's for Server Services

  This article will explain how to reset the SSL certificates for your server's services.

• VPS & Dedicated Hosting: Disable SSLV3

  This article will explain how to disable SSLv3 on a VPS or Dedicated server. This can help you avoid issues with vulnerabilities in SSLv3.

• VPS & Dedicated Hosting: Default Sender Address

  By default, your server's automated messages will be sent from [email protected]. To customize your default sender address, you will need to log in to WHM.

• VPS & Dedicated Hosting: Troubleshooting Broken cPanel Themes

  cPanel themes will not work correctly on sub-cPanels that are created through the WHM. This article will explain how to change the theme to fix this.

• Resellers: Delete a Resold Account

  This article explains how to terminate a resold account using WHM.

• Resellers: Useful Links

  Useful links are for accessing the reseller WHM, cPanel, and Webmail.

• VPS & Dedicated Hosting: Enabling FTP on New Servers

  This article explains how to enable FTP on newly provisioned VPS or Dedicated cPanel. Since FTP is an unsecured connection point to the server, by default, it's disabled in version 11.86 or prior.

• VPS & Dedicated Hosting: Change Your PHP Version and Configuration - EasyApache 4

  On our VPS and Dedicated hosting service, changing the PHP versions, loading custom Apache mods, and other Apache/PHP customizations are all performed in the Web Host Manager (WHM).

• VPS & Dedicated Hosting: Easy Apache

  This article will explain how to use Easy Apache to recompile Apache. This is useful if you want to change the version of PHP or change other PHP and Apache settings.

• VPS & Dedicated Hosting: Modify Exim Ports

  Many ISPs block port 25, so having an alternate port available is useful. Port 26 is open on all of Bluehost's shared servers, so you may already have it configured by default.

• VPS & Dedicated Hosting: ClamAV

  ClamAV is an open-source program for detecting viruses, malware, and other malicious coding/files. It's a plugin for the cPanel and can be installed and enabled for all users on the VPS or Dedicated server.

• VPS & Dedicated Hosting: Accessing the Mail Logs

  Logs keep track of errors occurring in your hosting environment. This article will explain how to view the mail logs on your Dedicated or VPS server, which may be useful when experiencing issues with email.

• Resellers: Enable SSH for Resold Accounts

  Resellers can enable SSH access for Resold accounts if they choose. This article will describe how to enable/turn on SSH access for resold accounts.

• SSH Access

  SSH/Shell is not enabled by default in Legacy accounts. To enable SSH, you will need to verify your hosting purchase. This article will explain how to enable and use SSH within a Legacy account.

• VPS & Dedicated Hosting: ConfigServer Security & Firewall

  CSF is a firewall for VPS and Dedicated servers. CSF is not installed as part of our default images on VPS or Dedicated servers. This article describes how to install it yourself or request support to do so.

• VPS & Dedicated Hosting: cPHulk Brute Force Protection

  This article will cover the use of cPHulk, a software designed to protect your server from brute force login attempts through blacklisting IP addresses after too many failed login attempts within a short period.

• VPS & Dedicated Hosting: Antivirus

  If you suspect malicious content, hacks, or a virus on your VPS or Dedicated Hosting account, there are some tools located in your WHM that can be used to clean the server and prevent vulnerabilities.

• VPS & Dedicated Hosting: Site Performance Essentials & Tips

  This article will explain how to prevent your server from freezing up or fix site performance problems on a VPS or Dedicated Server.

• VPS & Dedicated Hosting: Increase Resources Through WHM

  VPS and Dedicated Server customers can add to their bandwidth and disk space if they are getting close to their cap. This article will explain how to increase your resources through WHM.

• VPS & Dedicated Hosting: Log Location

  There are two main locations where logs are kept on Dedicated and VPS servers. The /usr/local/cpanel/logs directory and the /var/log/ directory. This is a list of the logs common to each directory.

• VPS & Dedicated Hosting: WHM Skeleton Directory

  In WHM, the skeleton directory page tells you the location of the folder where you can place files for your clients. This article explains how the Skeleton Directory works within WHM.

Summary

To ensure you have all the help you need, you can visit the Bluehost Knowledge Base any time for more articles, guides, and how-to's. It also includes step-by-step guides for anything related to cPanel and WHM support.